MyEHC Caregiver

You cannot sign up as a patient proxy, you have to say “I am the patient” in order for this to work. Once the patient is signed up, you can invite other family members. It works great to see patient progress once you are in.

I was able to sign onto the website twice. Was never able to sign into the app. Worthless!

Trying to create account as a proxy. Asking for My cell number or email, and given message that number not associated with patient. Where is the customer service number?

I was so excited about this app! I thought it would be a great way for my siblings and I to keep updated on our mother’s progress. Instead, it has just added to our frustration. Probably about 80% of the time, when we try to log in, it says the app is unavailable and to try again later. The times I have been able to get in, it shuts down after only a couple of minutes. I think Encompass needs to seriously rethink advertising this app until they get it fixed!

What the heck! It won’t take my phone number so I sign in for the first time. What a way to be introduced to this app!

Just spoke with an ehc case manager. Patient status updates are not being uploaded to this app. The app may not be functional—eg my “verification information” is correct and in their records but I can’t access/sign up to use the app. The idea and advertised use of the app is excellent, but unfortunately it doesn’t actually work as promised. Electronic medical records have been around for decades, electronic access via app/website to those records is now commonplace. Encompass should either make their system work or take down their advertisements.

Constantly have to reset PIN to login. Very little information once logged in.

The app has almost no real information about what the patient did during the day, pretty worthless.

Superfrustrating. I should’ve read the reviews and not even bothered wasting my time and getting upset.

The app will not load. I was very excited to be able to follow my sick family’s rehab. The company should not advertise something in its hospital that does not work.