MyGCI

App usually fails to login, allowing the occasional login, though. Website says to “use app” to setup the AK-FI pods…but there’s no option within the app to *do* that. Useless.

Honestly if they could just make half of the buttons available thatd be nice its been a problem for literally years and they just dont care to make their app work it would take 2 seconds im just disappointed as someone who works IT its just shameful laziness…

I’ve had GCI less than a month and have already had numerous issues. And each time I try getting help through the app, the app logs me out in the middle of the customer service chat. It’s extremely frustrating ON TOP of the numerous issues we’ve already had. Improve you app, at least. So we can get help for the other issues. Oh and they don’t tell you that ONLY their wifi extenders work. That’s something that should absolutely be disclosed. Will be changing service providers and deleting this god awful app

Login is very slow with 3G and WiFi, and I’m unable to purchase data buckets for my WiFi. It just comes up blank even if I log out and log back in. I tired to sign in on the MyGCI website to purchase data buckets but it will say there is an error and to contact GCI for assistance. I’m able to pay my bill through the app though.. when I called GCI for them to add buckets for me they said I need to remember my user and password when I mentioned I have this issue.. this app needs to have some bugs fixed.

I can't get into my account at all. The app just has the "Wheel of Death" after I click Log In. The website logs me into a blank page only with the GCI logo at the top. There's no way to see my data usage or pay my bill online...PLEASE FIX THE APP!

Among the mini design flaws of this app, one is particularly annoying. If you have more than two payment methods stored, you cannot make a payment on your account using this app. The button that one must happen in order to proceed after having selected the card and entered, the payment, amount is hidden by the frame of the app and nothing you do can make it available to you. This is a known problem, it has been reported to GCI in the past, quite some time in the past, but GCI doesn’t care. They have a dominant position in the Alaska cell phone and Internet market and they think they can just ignore customers. The bad design of their app is simply a manifestation of that. We don’t care about the customer attitude.

Can’t even log in, it’s just an infinite spin cycle

The app seems to work ok. But if you are trying to make changes to anything. The confirmation button is stuck below where the Overview Billing Usage Services User tab. You can swipe up, and see the buttons you are supposed to click, but when you let go, the button slides back behind the soft buttons. I called customer service which was a 45 minute wait time, told them the issue and they assured be they will let the right area know, well it's 6 months and my card expired, I can't go to the app...

There are several pages that don’t let you view the whole page. For example, I’ve been trying to reenable the auto pay feature, but the save changes button is just below the bar. It’s frustrating. I know I could call, but I shouldn’t have to.

App doesn’t work. Plain and simple. As soon as I open the app I’m greeted with the never ending loading wheel. I can’t even type my username and password.