I have used this app since my TKR in November. I like that it offers new exercises every week and reminds me to do them. But it has drawbacks .
First in the early weeks I was trying to do the exercises my home health PT was giving me. And this gave me additional ones to do. And nagged me three times a day. Plus I was using my ice machine most of the day and trying to elevate my knee. It seemed like too much to handle in the early days of rehab.
Now that I am three months out from surgery I have a bigger problem with the app. It does not log when I complete a session after I enter the reps and rate how difficult the workout was. So when I come back to it later in the day to complete another set it does not record my previous workout and I have to enter the difficulty level again. And then I am locked out for another hour as it thinks I just finished.
This never allows me to successfully complete three sets of exercises and makes me feel like a failure. Which defeats the whole you are doing your best effort to progress. It just makes me mad and not motivated.
So I am unhappy with the app overall but keep doing the exercises because I need them to get better
Does not work. You call for technical support they do not call back that day.
As above
Shoulder replacement
Great program it has been a great success for me and I would highly recommend this program for anyone who wants to make a speedy recovery
Incomplete data
13 days after surgery there is still no data in the my stats section. Walking step counts show up randomly although I am by the base station most of the day. Education and activities for rehab are very helpful but lack the complete instruction that looks like the exercises should be done 3x daily.
Activating account
I cannot get my account activated. I have tried several times and never get a text to activate. I see other complaints with the same issue. I guess I have to call customer service tomorrow. But I will not wait for an hour for someone to answer.
Exercise guidance is good but many peculiarities
Needs a lot of work. I would think this was a beta, but it’s been around multiple years, so that’s not likely.
One problem is that you can’t review your history easily. They display the last 5 days, but no more. Of course, it’s based on the iPhone health app, so you can get the same health data that way.
5-day averages of steps are slightly off. 5 day averages of walking sessions are absurdly wrong (my average number of walking sessions is either 1 or 14. It’s not even possible to go from a 5-day average of 14 to a 5-day average of 1 in 1 day, unless they are using negative walking sessions!)
The app is excessively controlling - the exercises only appear when it is time for you to do them, then disappear. This is to keep you from doing too many, apparently, as if you can’t remember what you’ve been doing day after day.
Also, I was told - but I’m not sure I believe this - that it won’t track you after you have walked too much - to keep you from walking too much. Seems to me keeping an accurate record is more important than keeping you from exercising too much.
Prep for surgery.
I’m preparing for my surgery in 3 days. I’ve had annoying my mobility app send me texts everyday that are impossible to complete. Considering I’m do for surgery, the last thing I need is to have something so ridiculous to deal with.
AI needs assistance for younger demographics
Having had 2 hip replacements one with access to this app and one without I see the good in giving patients something to reference in their pocket.
But for hip replacement it seems the youngest data entered is for under 66 years old and does not take enough into account for past physical abilities. I am currently 18 days post top and about 2 weeks ahead of the schedule assigned to me.
Not worth a new iPhone
This app is most often used by by patients having knee or hip replacements and a large number are Senior Citizens on fixed incomes. The app says it supports iOS 15 or above. My phone is on iOS 15.7.9 and it says my phone is NOT COMPATIBLE ! Worse yet Zimmer’s website says iOS 14+. I am not only a senior, but had 4 knee surgeries in the past 2 yrs and could not work. My phone works great, I can’t see buying a new phone just for this app. And the so called web app doesn’t collect any real data ( steps, heart rate, etc) where my phone and watch do. I am not going to be tied to a computer during recovery or buy a phone I can’t afford and don’t want.
Ridiculous
I have to spend thousands on a new IPhone to support this app? Don’t think that’s going to happen. Enjoyed it while accessible. Good-bye!
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