MyMSK

Don’t get alert if appointments are canceled, added or rescheduled. I don’t get no notifications at all from this app. It’s on by the way if you think I have it off.

The MSK portal is extremely easy to use, and after times accessing the portal, it becomes very intuitive . Thank you.

Each iteration of the app continues to get worse and worse. The GUI used to be a lot clearer. The last upgrade just adds an extra step to see information. I am not the only one. I have shown screen shots of various versions of this app to other programmers and the response is the same. Looks like the changes are made to justify someone’s paycheck. Other patients have also commented how bad it is. Go back to the simple layout. Lose the excess graphics. We just need information.

Any health app should be collecting ZERO data from your phone other than what you submit in app. Shady. To whom are you selling this data?

App doesn’t work when installed it still says it’s unavailable so can’t use it at all.

General information only. No personal medical or financial function.

Ever since the 3.0 update the app has been bugged on both iPhone and iPad. Sadly there seems to be no tech support that can help resolve the issue or any way to contact developers. No response to reviews that mention the problem either. No amount of deleting/re-installing the app, power cycling the device, or clearing caches help. It is just an infinite loop of an error message as soon as you open the app with a reload button that does nothing. You don’t even get a chance to login.

While the big update had its pros and cons, the app is in a better place than the original app was. This app makes my experience with MSK much easier, and the app runs very smoothly on my iPhone

We’ve been struggling to use this app (which only worked half the time back when it was working at all) throughout treatment. The on-site staff seems to know it’s hopelessly unreliable and suggest just using the website - but being unable to quickly communicate with doctors or check appointments due to the poor quality level of the app and it’s services is more than just disappointing. We gave up trying to reach technical support to find out why none of our devices could successfully login, they all get the same error - perhaps leaving a review might stir them to finally address the issue: Our mobile app is currently unavailable. We apologize for the inconvenience. Please try again later. RELOAD Please call your MSK doctor's office if you need to speak with someone right away. You can still join a telemedicine appointment. Please click the link we sent you by email or text message 2 hours before your appointment.

App will not open, fails with a blue “reload screen”. When it used to work it was wonderful. It is frustrating to be without it for such an extended period. Multiple calls to the help desk haven’t provided anything other than “keep checking for updates.”