MyNYCERS

Can’t update the app

This app is just as bad as NYCERS is.What would you expect from them.These are the same people that managed your pension..

Something wrong with this App, I am able to get in but access any information , kept on getting error messages to contact NYCERS , contacted. them several times , but tech ever called back , I am still in limbo .

Can you add Face ID login?

Can’t believe they still have not fixed the problems this app has, poor rating and nobody seems to care.

This app is a joke. I have been trying to register for a year and still haven’t been able to get approved.. I will have to go in person to have someone help with the issues regarding this app. Meanwhile, payment from my check is being made to my retirement account every 2 weeks

For the amount of money that Nycers spends on management, one would imagine you could have an app that works in largest city in the United States. It is horrible.

App always crashing and now it’s telling me about new features coming soon for the past 2 weeks!!

Needed to download my w-2 form and went on the website, after numerous attempts to log in, it says to reset password, it’s says we will send you a new pass word which never comes, at that point I try calling which is another disaster with a 2 hour wait, my advise to NYSERS is if you don’t have enough staff to handle the calls (🤔) then fix your online services so we won’t have to call

This app deserve a 0 star. First, you can’t register using this app. Second, even if you are registered, you can’t login with the right login info. Lastly, you can’t get any help or whatsoever from anyone at NYCERS about your account registration.