myOptimum

I’ve been using this app for over a year without any problems, but the recent update refuses to log out after closing the app. I notice in the notes that it’s supposed to lock up after a few minutes of inactivity, but the previous version logged out completely on exiting (the only way back in was to re enter the pass code.) So previously it was secure but now it’s not, especially if another uses the same phone. This loophole needs rectifying, so maybe the previous release could be put back until then?? Update - App no longer logs in as of today, there seems to be a problem with an ssl certificate that needs looking at.

A couple of years ago this worked excellently but now the app is unusable. The website still works most of the time but given they also can't manage to send cards out on time or communicate effectively I don't have much confidence in them now!

Have loaded the latest update and the problem with adding money is still there. I had previously found that if you delete the payment method and added it again it worked the first time. After that same old server had a hiccup message. Not impressed.

App and card used to work fine - like the idea I can still use a card in places I don’t feel safe using my bank card. But this last few weeks I have been unable to add money to the card via the app, it just keeps saying ‘ server hiccup, try again’ - tried emailing customer service email address given within the app snd it just bounces back - lost all confidence that these people should have anything to do with money if they can’t get the basics right, so closing account.

App failing to work again. Now that we pay a monthly fee, we should expect a better service than this.

Persistently says server hiccup...

I changed my bank as this app and the bank have become a joke! Everytime you go on the app it crashes and now they want to charge you a monthly fee on top of the charge for each time you want to top you account so do yourself a favour and look for another bank account

Have been using this card for several years but in the last month it has become impossible. The app has crashed and the website isn’t working well. Every time I log out I have to reset my password to log back in; that’s if you can actually get on the website. Can’t load any money so can’t use my card. Hopeless.

It does what it is supposed to do most of the time. Can be a bit finickity if you have to reload it for any reason. The odd time it refuses to open.

Please update the app! It will not allow me to log in and the website log in is unsafe