MySyara

Very rigid. No support at all. First of all, whatever the coins or token you receive for referrals cant be applied for monthly subscriptions. Since I am relocating, the team is asking to cancel the membership and saying there wont be any refunds for remaining days mentioning the monthly subscription fee is non-refundable. Didnt like the communication way. The operation team is really nice, I must sat.

Not responding since the last 30 days after inspecting the vehicle.

While the concept of the app is great. The service provided by the vendors they partner with is unreliable. While I was expecting the services provided to simplify my life, unfortunately the outcome was far from that.

I definitely not recommend this to my fellow filipino’s.

MySayara's doorstep car wash and Quick Wax service were a revelation! Fahad, the professional, worked wonders, leaving my car shining brilliantly. The hassle-free experience, coupled with the exceptional convenience, makes MySayara my new go-to. Kudos to Fahad and the team for a job well done! 🚗✨

Writing this review to ensure that the concerned team takes a closer look at the miserable quality of customer service offered. I have been using MySyara continuously over the last 6-7 months and have had 0 complaints. Always spoken highly of the quality of service offered on ground. Todays incident changed my opinion completely - on buying a monthly cleaning package, I was confident to be a loyal customer over the next year or so. Unfortunately, my monthly booking schedule is that of Saturday 3-5pm. I called up the customer care service today, to request a rescheduling as I’m out of country this Saturday. The customer service executive first mentioned that rescheduling isn’t possible as per terms and conditions. On repeating my request he mentioned that the rescheduling would cost be AED 15. I was confused how he changed his stance on this matter so quickly, hence I asked him to show me where this is mentioned in terms and conditions. There is NO mention of rescheduling charges/rescheduling not possible in t&c on the app. On calling him back, I explained that I genuinely need the car washed but he didn’t seem to care about the genuine concern. I’ve requested to cancel my subscription and refund the amount. A classic example of a good customer app having poor customer service.

If i open the app and not place an order i get a call 100% of the time from their agents trying to get you to place an order. Stop that’s so annoying!

They sent me unprofessional incapable 3rd party who was supposed to help me jump-starting my car. Reached late and didn’t manage to do the job although I mentioned there is an issue with the rear light that is draining the battery. His main purpose was to sell me a battery that tremendously exceeds the market value. Noting that the battery change only won’t fix the situation.

Don’t ever book a service with these people, I booked for monthly service and they literally cheated on me. Still 2 service is pending and no one is responding to my call.

Great app and service I ordered from Mirdif, Fahad came and a perfect job.