MyUnum for Members

The developer of this app should be ashamed of themselves to push out this app. Horrible. Nothing works correctly.

Developers, please fix the app.

So it will not let me upload documents that are needed with my claim…. This is prolonging me from having my claim extension approved

I use this app to check my Unum account. However it will repeatedly crash once something is selected and I have to start over. Starting over requires logging in all over again. The app does not like to interface with Keychain so I can either pull up Keychain manually or type in the log in info myself. Developer. If this is the purpose of the app, please let me know. I will immediately change this to a 5 -star review because this app meets and exceeds this criteria of expectations.

Trying to upload documents is so frustrating. App crashes constantly. Uploads never work! This app would be great if the bugs would be fixed.

Very challenging app riddled with errors and screens that continually tell me I that I am missing information. The phone number is really bad when it comes to not allowing you to talk to a representative. I am out due to injury in my hip requiring full hip replacement surgery and I can honestly say that these problems translate to lots of physical pain. I keep being told that my coverage letter was sent to me when actually they meant the portal, which is guessing is this app. I still am not find my letter and this issue of not getting paid is a worry that I should not have to bear while in such pain. Another company raking in obscene profits while letting automated messages and a dysfunctional app do all the work.

This app is literal trash and calling them doesn’t help either. There is a big ussue with miscommunication on their part. They also put you on hold for 30+ minutes, ridiculous.

This app is terrible. It took me about 2 weeks to finally get an account made without any “technical issues “ and you also are unable to upload documents.

This app is useless. The status is incorrect. I cannot enroll in text notifications. And it is impossible to upload a document. I am uninstalling this from my device

First off, Face ID login doesn’t work, not the end of the world, but why even have the option available then? Second, can’t even chat with a Unum rep. Third, can’t even put an absence in for FMLA on the app anymore, as the claim that is open, doesn’t even show up when trying to add the day, but it shows the closed FMLA claim. If I wanted co call Unum to report things, I wouldn’t have downloaded the app.