NETGO!

I want to use the tram. I download the app, and try to buy a ticket. Endless pop-ups asking me to register for an account and even one reminding me that it’s illegal to travel without a ticket get in the way of me doing so. I buy my ticket and it’s “locked” for 30 seconds for no good reason. Can I board the tram yet? Will I walk straight into the arms of a ticket inspector and a fine if I do? Who knows. Sure, I was able to accomplish my goal, but it was made harder by a series of deliberate design decisions that made it harder to just….buy a ticket and get on a tram.

Cannot see how to buy concession tickets.

Tried to purchase a ticket and it glitches after a payment is done no idea what’s going on as the app syncs and automatically closes. Can’t use it!

I’ve used this app successfully for ages but now it says syncing data and then won’t open. What’s going on?!

App seems to constantly have issues- latest being an error message about it taking longer than expected to open/ synching data- but then never opens. Happening to multiple people I know too!

Used to be able to buy a ticket in a moment using Apple Pay as I want to the tram stop - now all is always “syncs data” and apologising this is taking longer that expected and telling me after the 4th attempt to restart the app - when cycle is repeated. Now forced to buy tickets from the machines at the tram stop

Hi, Can you add an option to load the ticket on app? I have purchased Tram Ticket using website but I cannot load the ticket on the NETGO! app. Can you also add Tram Times? Like the Departure and Arrival Time.

I’ve been using this app to purchase season tickets for me and my daughter but for the past week I can’t access the app to show purchased monthly tickets there’s no information on why this app is not working??

The app in general is pretty plain but informative. If you could add an in app timetable for every stop that would be genuinely better.

The app won’t accept my payment details so I can’t buy a ticket. Have logged in and out and re downloaded the app but no change.