Nextech

I came from a better app. The disappointing features: 1- no ability to add a new patient 2- no ability to make an appointment 3- no faceID 4- poor picture function

Hard to believe that this app still doesn’t have Face ID! Clearly not a security issue since other EMRs (epic, etc) have no problem allowing it.

The photo uploaded is terrible. The app itself does not have a robust photo management. We have it setup to work with Rx photo and its a disaster. Photo’s always upload with error if uploaded via camera. Photos taken from the phone and ipad sometimes do not even save. I have used it since 2016 and it was ok the first 2 years and since 2018 it gives me some error every day. Last month I was not able to see any if my patients photos for a full month. There is always and excuse and its escalated a higher tier person who can’t seem to fix it and keeps escalating to yet another higher up person who seem to be as clueless as the person before. Everything you ask the support, the answer is “that feature is a limitation of the platform. “ Do not fall into the low price trap. Don’t get me even started on their RX module m..absolutely bananas🤯😡🤬🤮 I have been looking at some alternatives.

For the love of Pete, add biometric access!!

Conceptually, the Nextech suite of products looks amazing. Unfortunately, nothing works. They have multiple different products, none of which integrate with one another. It is a disaster. I wish that someone had told me this before I purchased it and spent a year setting it up only to find that some major piece of functionality is not working every other day.

Need the ability to use faceID to open app.

There really needs to be a way to add to the schedule or edit existing appts.

Very expensive Have used since 2003 Now looking for a better alternative Not getting any better and switching to the recommended cloud is a cluster Emr check list is not current Ice 10 is not current and cpt codes are not current

I appreciate that I can send Rx’s from the app, but aside from that and being able to check the schedule, this interface is quite lacking. At the very least, I should be able to schedule appointments. That’s extremely frustrating because I will get caught with the appointment slot I wanted for a patient taken before I get into the office. If that feature gets implemented, this would be 4 stars, maybe even 5.

My office started using this system a month ago and it is a nightmare.