NHS App

Doesn’t connect with apple health unfortunately we are lagging behind here. Nice to have my test results, but it’s time consuming to manually transfer data to the health app.

This app is essentially unusable. First, the login process is like seven steps and twenty clicks - it could be streamlined so much. Once you do finally log in, the functionality changes seemingly every week or so. Sometimes I can make an appointment at my GP surgery online. Sometimes that option no longer exists. Sometimes the drop down only allows you to make an appt for a blood test or phone appt. Sometimes those options disappear. Sometimes I’m seemingly assigned to a GP surgery I’ve never heard of that seems to be the first in the alphabetical list of GP surgeries. The app also constantly bounces you out to other apps. So if I can’t see letters, see info on appointments, schedule appointments, send messages…I don’t know what this app is for. It is essentially useless.

Just set this up for my 83 year old mother. Only took a few minutes to do. Wow! All her records right there - meds, test results, consultations - even pdf of the physio exercises she needs to do! Great for the elderly that may not remember details well. Thank you for a super valuable app that is integrating information across many backend systems!

Until September 2022, my test results and prescriptions would sync to the app but since then it will not work despite multiple deletions and reconnections. My practice says this is the fault of the app and not them

Nobody actually reads the messages you send them. No longer registered to a GP. Am in need of my medical history for my VISA - can’t gain access because my last name is not correct and hasn’t been for over 10+ years. Nobody reading emails so what’s the point? Useless app.

Any ideas how to get around this? Can’t log in to access my digital COVID pass. Updated all log ins and the app, can’t find any info anywhere

This is an example of how an app should NOT be designed. Every time - even though I already have a registration - the app requires my full name, post code, date of birth, passport copy and recording of a video where I say a number. This app is a public health disaster.

This is a terrible app. For people overseas who need to get Covid documentation for travel, and who no longer have the SIM card they previously used it takes a full 24 hours to recognize the new number. You get into an infinite loop of being unable to access YOUR medical information. Very stressful.

The app hops from in-app use to its website, and has countless errors, and makes it impossible to contact the support team. I’ve tried over and over to book an appointment for submitting the vaccine I received abroad (why on Earth I can’t just upload a photo of it for verification is beyond my comprehension, my guess is these pencil-pushers didn’t consider that possibility), but it always says I can’t because I have other appointments booked. I checked, and I have no appointments booked. Why can’t I just book for a booster? Why do they make it so difficult? Do they want people to get the booster or not?

With the latest update I am no longer able to export my COVID pass to Apple wallet.