nkoda：樂譜

App is just incredibly slow and frustrating. Not possible to rely on for any performance or critical practice situation.

The information within the library is fantastic. But there are so many glitches with the app, from login not always functioning to not having the correct account information.

I will support a couple of months, because I’m a musician myself, too. And I want to give a chance for this app to improve. It is quite a bit unstable, though. The idea is great, but the app performance is slow or frustrating. What if this happens in a concert? I hope they will fix it soon.

Took 4 messages for customer service to reply. Then they “fixed” my account but still can’t login. After login chrome can’t open the app. Then once they supposedly fixed my account, all the pieces that took me a while to find in my library and save are gone. Then it asks me for my number to verify (really, you want my phone number??? Is this a bank or something of the sort???), however, when I input my number, it tells me the number is already taken. Waste of time, the only reason I’m going through the pain of making this work is because I have to play this solo piece and this is the only place I can get the music where I am. I haven’t been able to practice for many days trying to solve this. As soon as my concert is done I’m cancelling my subscription and never trying again. *** Update: still no help. I’m cancelling and paying to overnight the sheet music I need from England. Spending this money is infinitely better than dealing with the frustration of trying to make this work, poor customer service, and the uncertainty of this app letting me hung to dry for my concert. Really can’t risk it.

I have been using the app for years via my institutional credentials. Absolutely chocking experience in terms of crashing and reliability. I have spent hours scanning and organizing hundreds of sheet music pages from here and transferred them to a more reliable app. That is how bad the functional here.

They will bill you without notice and even if you request cancellation within minutes they will refuse any refund regardless of whether you have used the service. Horrible customer service policy. Worse than pretty much any company out there.

Very unreliable. Good features etc. But imagine you have a concert and all the Scores with your annotations are gone or you cannot log in.

But it takes forever to load, constantly logs you out, and is just a miserable user experience. And it costs $10 a month… they really need to fix this app to justify the cost

This is a horrible app, the search engine is horrible, you can’t find the specific piece that you are looking for. The login in process is the worst that I’ve seen, it freezes so many time that it took me half an hour to register. Mostly terrible part is, it does not allow people outside UK to download their music, then why bother charging me dollars for this? I would give it negative 5 if it allows me to.

Fix this.