Northwell Health

The app was working fine for the last year about a month ago could not see the appointments for my elderly mother contacted customer service tech-support. They’ve been working on it for two weeks still cannot resolved The problem. Does not work on windows operating system does not work on Apple operating system when you trying to take care of an elderly person that has a lot of appointments and things happen within the medical field that appointments are canceled. You need to stay on top of things. What’s the use of having an app when you can’t get accurate information not worth downloading the app.

When you press the “find emergency or urgent care” button the app hard crashes to Home Screen. Probably bad that it that particular button. Everything else in the app takes just long enough to work that you question if it is going to work every time.

I downloaded the app but I cannot see any of my appointments or my labs. How can I fix this?

The app is painfully slow. I’ve tried filling out patient forms multiple times and had issues.

Unable to set up account. Every time I put my username and password in, a message pops up that I’m not connected to the internet or wifi. Very frustrating.

This is not a safe app to use any longer if you value your medical privacy. Simply scroll down to see how much of your private data they're collecting and using to identify you. Dystopian.

This app is very helpful

Frustrating that you have to have FollowMyHealth if you want to email your doctor It is not like mychart like the other hospitals such as Weill Cornell, Mount Sinai, and NYU.

Tells me I have an an appointment but does not show it. A poor website and a time waster.

Was late for 1 pm appointment due to heavy traffic and parking issues. I am severely disabled due to degenerative arthritis and stenosis lumbar area Treating MD Dr Mitchell Levine. Have had surgery June/19. Currently under review for second surgery or appropriate treatment as disease progressed. Due to late arrival Dr Kim would not see me for ongoing treatment of my hypothyroidism and nodules present on the thyroid. and both she and staff were very rude in any accommodation of my scheduled appointment. She was in her office, when she saw me she told staff to close the door to her office. I was struggling to stand with walker and in pain but Dr Kim did not come out to greet me in any way. She told her staff to tell me to reschedule. They gave me November 29 2022. As I was coming in to Lenox Hill Hospital November 30 the next day 2022 for mammogram and US breasts treatment fibrocystic disease breasts thru Dr Faith Menken on that day I could schedule around that to fit in a time for Dr Kim. Dr Kim staff said no, that she was fully booked on the 30th and repeated that 29th was the only time, that she could not adjust her time on the 30th to see me nor did she intend to see me while I was there 10/18. Their last appointment was 4:40pm and that was it. No other times were offered I was really tired and honestly in pain so I just said I had to leave was glad such a new doctor could be so independent from her patients that she no way could accommodate them. FYI I have NYC disabled parking permit allowing me to park close. I have had breast reduction surgery as a treatment in help monitor the development of new cysts in cancer prevention I have never had cancer. A kind patient sitting in Dr Kim’s office during most of this situation, when I left, offered to assist me to my car. I was ok thanked her and made my way on my own. This experience was a surprise as the treatment and care by Doctors and all persons is tops. That is why I make my way in to New York City from Connecticut even though I have not lived here for a very long time. Sincerely Yours Karen Morgan