NYU Mobile

Navigating this app is a challenge, and even if you find what you’re looking for, the information is thin. It’s only consistently useful function is the Covid screening that NYU requires so we can attend class.

Once again unable to access library or office due to malfunction of Daily Screener. Submitted email service request and received a robo-reply stating it may take up to three business days for them to get back to me

You’d think that a multi billion dollar university that prides themselves on innovation and technology would be able to develop a simple functional app. Unfortunately, this app is a coin flip. You can either get it to open or it requires 5 minutes of loading time to just open with none of the functions working. On top of that NYU has decided to outsource their daily screening process to access the building to Qualtrics which the app was not designed for and many times it crashes leaving you to wait outside of your building in order to enter.

I literally cannot get past the sign in to verify with a call or duo mobile when trying to complete my daily screener. I have to do my daily screener on my laptop because of this.

Was working fine but all of a sudden I'm not able to login to my NYU account with my iPad. The screen gets stuck on the multi factor authentication page with no way to request for a duo push notifications. Been facing this for over a week now. The app works fine with my other devices.

NYU has implemented this app for covid screener access to building. 50% of the time I can’t load the screener page. Other times it says it has update despite having no updates on App Store. I left for my phone unlocked for over an 1 hour once and the loading wheel just kept spinning. Whenever I see”update” I just delete and reinstall the app repeatedly until it works. I’ve been using for 3 weeks and have twice not been able to get cleared because it said I didn’t have my vaccine card uploaded. This has been in NYU’s records since April.

Really sure why NYU decided to build an app that doesn’t have anything functionalities built in, when you click on something, the app opens up a website externally where you’ll have to login in your NYU credentials again..like my undergraduate capstone project was implemented better than this

Come on guys this is NYU. This thing never loads.

I think it’s time you guys update the app, its been a year since it was last done. There seems to be an issue where if I’m not connected to my home WiFi or the University’s WiFi the app doesn’t seem to load. The app in my cellular data is turned on which makes me think there’s a bug issue with the cellular connection. If NYU plans on using this for the upcoming fall semester there’s no better time than now to get rid of the pesky bugs.

I am a long standing member of the faculty. It is now 6 months since I first tried to use this app on my iPhone 11. I have downloaded it dozens of times since my first review. It doesn't work! The app opens, but the screen is frozen, none of the links work. I have to use mobile site. Very time consuming. Earlier this year I wrote: I have tried for a week to use the NYU Mobile App. I have an iPhone 11 with the latest operating system. I download NYU Mobile from the App Store. Then I try to use it, but none of the links work. I have powered down, I have rebooted, I have downloaded the app dozens of times. It simply does not work. The screen is frozen. And I hear i am not the only one with this problem. Any suggestions?