OAK 311

While most of my service requests are immediately “acknowledged”, weeks or months can pass without action. There are so many service requests for illegal dump at Joaquin Miller Park, that the app doesn’t allow you to report a new incident in the same area. It “thinks” you are duplicating a previous report - even those from years ago. And then when the City does respond and remove the trash and solid waste that was dumped (Thank You), the app does not let you close-out the service request. This leads to the aforementioned problem.

City of Oakland expending money up and down for this app when people don’t work or they’re not like there job

This app is so frustrating to use. Choosing a photo always uses the last previous photo. I have to close app and try again to use a different photo. If you are at the submission page and you press the photo, it brings you to the start and nothing is saved so you end up having to do it again. Clicking submit and if there is an error, app doesn’t tell me where there is an error. Really annoying when in submission page and you have to press “ok” in a new dialog page, just have it on the same page.

App works great. Failed state of Oakland taking a multi year nap.

This may be the only thing that city of Oakland got right.

After filing a report one must wait for a verification code, which never comes. There is a 3 week backlog for abandoned vehicles. The map feature crashes. Please, get a grip. Meet citizens half way.

I love this app, you guys ways take care of things.

People are not doing there job

It’s a little cumbersome. But it works on the consumer end. Unfortunately reports made in 2017 have deteriorated exponentially without even a repair or response in 2021. So it doesn’t really work.

This app does not I feel a