Oaken Digital

Input user name and password then jump to a blank page.

Do not use this financial company to do any investment unless you want to call them on the phone all the time. Both apps and websites have sooo many bugs. Even for resetting password on their digital platform you need to call them on the phone for that! This is a company that’s probably basically relying on old people to continue business. Once their older clients pass away they will not sustain their business anymore unless they can make their digital platform useable. Every time it’s so frustrating that I’m withdrawing my investments from them no matter if my GICs have been matured yet

The latest ui change was bad enough — was it designed by the un-sighted? — but now I can’t even login at all because it keeps popping up a nonsensical message that I need to ‘update my personal information’ via the website. This might be fine except that I have already done that 100 times and the garbage still blocks me from logging in. A message to ‘support’ results in a ‘we cant assust you’ so the question there would be ‘why do you exist’ then?

Here’s how crappy this app is. I attempt to set up another bank to transfer from Oaken if and when required. After making me jump through all the hoops, the app times out and kicks me out before the process has time to complete. With all progress lost. I wish I was making this up but I’m not. Do they not test these things? This was done Jan 25 2024 after updating to the latest version. I cannot wait to see what else doesn’t work…

To actually do anything, the app just opens up the browser which then makes you log in again. What's the use of having an app?

Cant autofill or paste in the app. Also no etransfer or bill payments so its not a real financial institution. IBKR has much higher rates and same delay in transfers.

This app is easy to use, does what I need it to do. Meets all my expectations!

Latest update is great. Quick and easy account opening.

Using RBC app vs this, it’s night and day. Invest in hiring better developers. This app is definitely not a native app but some web based UI.

Since I first downloaded it several months ago, the app has never allowed me to login to my account. Despite this the same credentials work on the website just fine!