Oasis Hotels & Resorts

Muy mala la atención al cliente, no se lo recomiendo, perdes mucho tiempo en colas y los restaurantes siempre están llenos, es muy mala la atención

El hotel oasis es pésimo la atención al cliente es malísima nunca te reponen nada y te tratan mal aparte de que sale caro 500 dólares por día, lo único bueno es que es grande y tienen muchas actividades, también te hacen esperar media hora para entrar a un restaurante donde si hay mesas y te dicen que está ocupado no se los recomiendo ir por el precio

No recomiendo este hotel porque me robaron mi reloj en la habitación, me engañaron con mi tour no me dieron lo que me ofrecieron y todo para enganchar para que te hagas socio, el personal es rudo y no tienen variedad en sus bebidas, y el bufet tunkul al que fui en la cena la comida es pésima

This app is terrible. Constantly crashed and had incorrect or inconsistent information on what was happening in the resort. It didn’t help that the resort’s Wi-Fi was also horrible.

We have stayed at many places in Mexico this Being the WORST for check in. Went 3 places before finding the correct “room” to check in for our reservations which took forever! No one would GET UP and show you where to go just go to the blue doors and there were many blue doors and nothing marked real well. Process was very slow and we came as a group with 3 rooms and not one room was near the next, not even close. One room needed 2 beds but were told to come back next day and they would try to move them. Went to eat and food was good. Our 2 servers were great! Would be nice to have map of layout but we were told everything is only on line. If you have any disability this is NOT the hotel for you. Many others that work better. Very disappointing first day.

When we checked in, we were given no information other than to download the app because it held all of our answers. This was incredibly incorrect. This app did not have any useful information other than basically the names of restaurants (which you have to look at closely to figure out whether you can even eat there or not based on your status). Also, most of the information it did have turned out to be incorrect. It’s very confusing to use and you need internet to use it.

Everything you are reading is true. We chose the most expensive rooms on the beach. Everything is a hassle. Warning. The beautiful marble floor is a death trap. We came back to our room and the refrigerator was defrosting. The water leaked on the floor and down my wife went, breaking her toe. There are so many bad things to talk about but I want to tell you about the good. Management was very apologetic and was doing everything in their power to make things right. Yes no one knows what they are doing and I think the staff knows that but they are working hard to make things right. You just need to let them know.

This was the worst hotel I have ever stayed at. The employees were extremely rude and completely incompetent. They will lie like second nature. The dude at the front wearing a mask, face shield and glasses said it takes 24 hrs to get your C19 results back and had my family of 6 panicked bc we wanted to go home so badly we paid 300$ to get them offsite and then I found out the results come back in 2 hrs. Check in was atrocious. The FOOD WAS INEDIBLE. It was the nastiest food I have ever had in my life. The drinks were watery, water smelled like sewer, the bathrooms were full of vomit. Cigarette butts were EVERYWHERE. This app NEVER worked. No blankets. The mattress was brown. The employees were so rude.

It has slow, WiFi Is not there yet I try every time I have to send a message!!!! When we arrived the luggage took for ever, we were hungry and tired from our trip!!!!! The room was clean . The refrigerator,we were told they only filled it once with beer? So sad 😙

THE most unacceptable service I have ever encountered. The staff was rude and the reception was terrible. Slow slow slow. Everyone and everything took forever. 1 bartender per bar and only 3 were opened at a time. So this all inclusive was waiting in line inclusive. I have been to mexico 5 times in the last 2 years and because of this resort I will never come again. Had to wait in line for 45 minutes for a bottled water and then was told that I didn’t have the correct band to get drinks at that certain bar. Ughhhh. The whole trip was like that. Not accommodating at all. Had an 8:30 appt to receive a COVID test to return to us and wasn’t even helped until 10. Then another line to wait in. The whole place seemed to not know what they were doing. They catered to Spanish people first and foremost so this American will not be visiting Mexico again. So many other beautiful places in the Caribbean to look forward to