Ochre Health

When I book an appointment the only options I have is to see a doctor. I need a Therapeutic phlebotomy which requires me to book a doctor and a treatment room. This option isn’t available in the app so I guess I’m going to have to call the doctors and wait while the Covid spiel goes on and on even though it does say in the spiel you can do this on the app.

The app is easy to use. It also remembers other family members which means all our appointments are stored together.

There must be quite a few people needing to book the 75 age check for driving compatibility or diabetic wellness sign off. Would be good to have that option available to choose. Otherwise does one book 1 item appt or two items. One dr might speed through the online form and complete the task in 15’ while another might need 3/4 hr.

Very efficient app easy to use

The app assumes this is my first visit, when I am actually switching from Doctor Chan to Doctor Zeng. Clive Johnson

If only they would answer their phones it would be a nice place but I’ve waited up to 25 minutes for my call to be answered only for the call to cut out and I have to start again. It’s quicker for me to drive there and get an appointment, which was impossible for me to do after having a shoulder replacement. And to get a Dr to write out a script too me because my Dr was on holidays, it took 2 weeks, I was out of tablets and suffered badly because Anne the receptionist knew best. In the end the Pharmacist went up stairs and got the script for me, so very grateful that a pharmacist looks after me better than the Drs Surgery that couldn’t take 5 minutes to write out a very important document. I’m now looking for a Dr that cares about their patients as this isn’t the first this time this has happened when the receptionist knew best and a pharmacist helped me out. 👎🥵😭

Very annoyed at having to supply my credit card details for a medical appointment - what’s the security of all this - you already charge way over the Medicare rebate - not happy Jan

I have been seeing the same doctor for at least ten years. Every time I make an appointment I click on existing patient. Every time I get the confirmation of appointment it tells me that since I’m a new patient I should arrive early to confirm my details. What gives?

Utterly pathetic!

Questions about current health and exposure etc to COVID are important but not relevant to an appointment scheduled for more than a week in advance. There is a need to reprogram to cover this aspect.