Official RVA Bike Share

Tried multiple times but could not complete the app process of signing up for a membership. The app kept freezing and shutting down during the signup process, or if I was lucky enough to get through to checkout it would erroneously state my multiple cards were invalid.

broken, slow, useless. says both my credit cards are “inactive” so after 30 minutes of re-typing to make sure my address is right (can’t copy paste!) went and bought a Lyft scooter to get home. my cards work. >:(

Can’t even sign up. Crashes when putting in my city in billing info. Whatever you’re paying your devs, it’s too much.

Payment processing does not work at all. Entering a known-good credit card results in an error "this card appears to be invalid" Trying a different card, same error. Doesn't allow autofill or Apple Pay.... "Bike status" shows a different number of bikes than the details page. This app is not usable

Can’t use the app now because I tried to update my profile with my new card and it keeps saying the card is invalid. It’s definitely not.

This app is pretty much broken and needs to be fixed. Most things take a while once you click on them. Besides the app barely working, once you get it to work, the actual bikes don’t have an electric accelerate function — causing you have to strike the pedals in a very specific way to get it to work. The weight of the bike makes it a pain to ride it without electric aid.

After reading the negative reviews, I was apprehensive about trying this bike share. But it worked out great! My family of four was able to go everywhere and had a blast. (St. Johns, Tredegar, Hollywood cemetery, the university, and more.) Docking a bike and not worrying about more complicated, expensive rentals was great. The price was great too. $24 for unlimited, fun travel for a family of four? (Note that the “day pass” still needs to dock every 45 minutes. It’s not a bike rental, but more of a transit pass.) It was not a perfect experience. Our first time was a mess — flat tires, disengaged chains, drive trains that wouldn’t engage. The baskets had trash in them, and some of the bikes were tagged. But by the second time, we learned to keep an eye out for these, and it was no problem. Which is fine — it’s a city bike share, not a some resort rental. As a tourist, I would absolutely recommend this. Ebikes are the ideal way to enjoy a beautiful city.

If I could rate this app zero stars, I would not hesitate to do so. This app is virtually the equivalent of throwing a wad of cash down a storm drain. After trudging through a confusing user interface that didn’t even recognize my card initially, I finally figured out how to pay for a ride. I had to use the code on the bike itself since the qr option wasn’t working. After riding for about a minute and a half, I immediately turned around and brought it back, as the bike itself felt cheap and rickety, like a mechanical bull in a bar. Upon docking it, I quickly noticed that there was no way to end the ride, and the app didn’t disclose to me any indication that I was using the bike. The bike itself kept counting and I assumed it was some sort of renewal system if I wanted to continue riding after 45 minutes. After my “ride” ended, I continuously kept checking my payment history tab yet there was no sign of me paying anything. It wasn’t until 2 days later that my bank account showed not one but TWO pending payments on my account. I was charged 25 dollars for a bike I rode for 90 seconds AND RETURNED to the dock, and then I was charged 47 dollars the following day because someone apparently rode the bike to a warehouse. After checking the app again both payments were there and my completely blank account now shows that I have rode for 96 hours and burned 2700 calories in the course of a day. This all ensued due to the fact that there is no option to END THE RIDE. A 90 second ride of mediocrity has now resulted in me having to call the app and my bank to fix a sudden loss of nearly 70 dollars. Uncomfortable bikes, horrible user interface, and a broken excuse of an app that should be taken down.

Bought a ‘day pass’ for 6 dollars. As soon as I docked the bike they charged me an extra 15!! Apparently I was supposed to dock my bike at a station every 45 minutes… first of all why would I buy a day pass if I have to dock the bike every hour? Theres literally no point and this is a scam. I don't like that they can just charge me extra money for no reason.

From a $6 day pass that I purchased only to find that it had to dock the bike after 45 minutes or I would be charged $3 every half hour after the first 45 minutes. There was no dock where we were going, so we got charged an additional $18 for the round trip. Then we used the secondary lock at our destination which did not unlock when we were ready to leave. After roughly 30 minutes on the phone with a help desk person that we couldn’t understand, we were connected to his manager who spoke more clearly and was finally able to unlock the bike. Finally, when the bike was returned to the dock, the app did not “end” the ride. I had to call in yet again to confirm the ride had ended and to receive my very disappointing bill. Safe to say, I will never use this app or RVA Bike Share again. With other less expensive and more user friendly apps for scooters or ride share, I would urge everyone to consider an alternative to these rip-off artists.