Vetster: 24/7 Online Vets

Not signing up to anything where I can’t see the cost!!

Firstly, the vet we booked was absolutely brilliant. On point, caring, and thorough. More information in 30 minutes that our vet has ever given us. However, she explained that there are strict limits on what vets can prescribe without physically seeing the animal, whereas the app just says “can prescribe medication”, leading you to think vets can prescribe in the same way as a visit to the local vet in person. I thought this was misleading [by the app creators], but it is in no way a reflection on the vet herself who was fantastic.

Last minute cancelation !!!! I was waiting for my appt on Sunday at 10.30pm and was quite urgent!! Unfortunetly vet cancell my appt in last minute

Dr. Sacks is knowledgeable and made me feel better about my cats symptoms. This appointment was convenient. My cat stresses out and I didn’t need to add more stress because I was able to do it at home.

Dr. Banks was wonderful. She explained everything to me. She had me turn the camera so that she could look at Gordon every area that he was having problems with she explained the prescriptions that he was going to be put on and why he needed to be put on them and how they were gonna help him and even recommended doing allergy test so that we can get down to exactly everything that he’s allergic to and maybe change his food or whatever it is that we have to do.

Highly recommend! Super nice and caring, Dr. M. Sacks.

Was clear and kind, informative and very helpful offering discount due to multiple pets to help with cost for all my puppies treatments . Very impressed with this app , only wish I knew about it sooner , saves the hassle of trying to bring multiple pets especially if sick to transport to a office and have to handle 5 pups alone . I recommend this service to anyone with pets .

When I attempt to sign in, no matter which method I use, I receive a “you’re signed in” message. However, I am not signed in and instead still on the sign in page.

It’s all about buying a subscription then having to use their pharmacy and then you wait so you’re better off just spending your money at your local vet because this is a scam

I really like Vetster and I’ve had really good appointments with all the veterinarians. My issue with the program is that Vetster allows the veterinarians to cancel scheduled appointments at the last minute. I’ve experiences this at least four times where I have made the appointment, and scheduled my day around the appointment, only to have the vet cancel on a whim. You receive a message to reschedule and of course at this point there’s nothing available in the same timeslot. It’s very disrespectful, frustrating and it shouldn’t be allowed. Vetster should do a better job of managing this with their registered veterinarians and should ding them when this happens and should drop any vet who does this habitually. Another issue is that if you haven’t had an appointment with the vet that dumped your appointment at the last minute you you can’t rate them. So a lot of these vets that have dropped appointments with their clients have five star ratings. That doesn’t seem right either.