osTicket Admin

Hello Do you have another app for agents ? I think having an app for the agents would be an important thing to consider since the agents need an app rather than opening safari or google chrome apps

I host my own OSTicket application on a cloud server and have no issues. Opening tickets and updating tickets is a snap. I only wish I could edit tickets with the app. My OSTicket is just a few months new so it has not seen any real heavy use. So far happy!

Annoying Goole ads that interfere with accessing some of the apps functionality. Dev wants $2.99/month for the ability to create new tickets.. nope, fail & deleted app.

We used to use Spiceworks at the school district where I work, but the person in charge wanted to be able to search tickets easier, so we moved to OSTicket. It’s bad, wish we had stayed with Spiceworks. The web portal crashes all the time, it takes far longer to close a ticket due to all the missing fields that must be populated, but the crowning crappy glory is this app!!! I have never been able to sign into it. It crashes before I can finish filling in the site address and my login details. Just do your productivity a favor and avoid this like the plague!!!