Pabau GO

Much more inconsistent than other crm apps

Fantastic CRM overall. Recommend.

Poor system - slow and glitchy. I had to ask them 6 times to cancel my subscription and threaten them before they actually did it. Don’t fall for the ‘full money back guarantee’ if cancelled within 30 days because they keep giving you the sales pitch to try and get you to stay. The sign up fees are extortionate and unnecessary. I still haven’t had the subscription fee back. The lack of transparency about their prices was a red flag I ignored at my peril.

Full of glitches and slow to remedy any issues in which there are enormous numbers of. No actual support line and without disclosing it properly they take extortionate fees on top of stripe fees for every deposit or payment taken through their platform. If you want to run a functional business I would not recommend this CRM.

You can do your treatments notes on the go, but anything beyond that is an effort. Also in time it stops showing certain therapists for whatever reason. It’s a buggy mess. Only deleting it and installing it again fixes it.

Fairy good app, however a few frustrations with it. When blockouts are created on the desktop, you can’t see what the blockout is for in the app. It just shows as ‘other’. So if a colleague has added something to your diary, you have to get on the desktop to check what’s going on. When taking photos, the shot shows you’re really close to whatever you’re photographing but saves as if you’re further away. Very frustrating when trying to take images of patients skin as you have to guess and go very close otherwise you don’t fully capture the skin issue. You can’t search all clients in the contact list for some reason either, so when trying to look up a client, often their file isn’t available on the app but can be found on the desktop. Have been using Pabau for a few years now and will consider a change if things don’t improve

The desktop application is useful and versatile. The marketing tool is helpful too. The Pabau team is very responsive and offer the training all the time. However, the app needs so much improvement and development. You would learn your way around it, not without annoyance though, considering the money you would pay on monthly basis.

As with any decent CRM you need to spend time setting up the system and making sure it is configured to the way you work. Off the shelf is usually simple and restrictive and if that suits you stick to iCal or similar because Pabau is comprehensive in its functions when set up and used correctly. Like ALL software is not without some bugs and again, like all apps, it is regularly updated to remove them through constant development. Having used this software for nearly 4 years. I can fully recommend it to competent users.

This needs to be looked at a lot of it is not working. Please update

This great app helped me improve my business and stay in touch with my clients