Package Concierge

This app looks like it was made in 2005 and hasn’t been looked at since. Their website isn’t better. Sigh.

I have my account notification for delivery drivers set to only put packages in compartments 4 ft or below, yet the machine always opens compartments above 4 ft. This is an error on package concierge’s side. I spoke with drivers and they confirmed they have no choice on what compartments open. If the option is selected in the app, the machine should automatically ONLY open available compartments 4 ft or below. Common sense! If I had a serious handicap (wheelchair bound etc) I would have already sued!

I do not understand all these people complaining about their apartment complexes and Package Concierge in a review for this app. This people are all idiots. The app has nothing to do with the Package Concierge service. Let's just talk about this app. The app was last updated over a year ago. Despite that, they have not updated it to match screen sizes of modern iPhones. The menu for accessing your packages exists, but viewing packages in the app requires multiple taps to get to it, and doesn't really present the information in a very user friendly way. I can't really find any reason to use this app over just going to the package concierge website. You can't even set things like Vacation Mode from the app. Maybe if they had developers update this with a more modern design, it would make it worth having, but as it stands, it's just a very average app. It works. It could just work better.

I selected the option to “deliver my packages to lockers below 4 ft”, and every package I have received (about 6 packages now) has been placed in the top row of the locker at about 6 ft high.

Having never seen this service before, I have since utilized it for multiple packages. It couldn’t be more simple to operate. Scan the barcode & viola, there’s your package. I mean there’s nothing else to say…

Carriers do not bother logging the package to a resident (why would they?) and so none of your packages will even be shown as delivered to the building. Creates more chaos and confusion than just having a package room that is already necessary for more than half the packages and customer service is rude and disrespectful unwilling to take any blame in their shortcomings and inability to make their service even remotely adequate.

The app suddenly stopped updating in the last few weeks (e.g., showing that you have a package, texting/emailing/push). This issue is affecting my entire complex. The app was always a painful, clunky experience before, but now it’s completely pointless.

Okay, The app is clunky, doesn’t save card info and I’m not receiving important packages because of the issues. Because it’s not directly run by my apartment complex they can’t/won’t do anything about it and reps are only available Monday-Friday. Not certain why an apartment complex that charges $2000/month would utilize this service. Probably to justify the $60/month “concierge” fees and then this app is supposed to charge you again for the service.

No one could receive packages because the wifi was down.

App is not designed for newer phones or IOS versions. When I first moved into a building using this system it took over a month to get an invite code and never received support from PC regarding it. App also seems to not work offline so you need to login before going to a package room that has no signal. Apple Wallet support would be great as well.