ParkDSM

I can’t believe all of the negative reviews for this app. Has to be user error. I’ve used this app literally once or twice a week for the past two years and have never had an issue. So very easy to use. Highly recommend.

The app is easy to use and very straightforward. However, I wish there was a way to cancel the meter if I have to move spots or leave early. Wasted my money.

Can’t add payment method on the app which defeats the purpose of even having an app for convenience in the first place.

Constantly logs me out, locks my account, and forgets my vehicles

I don’t normally write reviews, but I was SUPER confused why people were rating this app so low. It’s awesome and super convenient. You can add the minimum amount of time and then tell the app to give you a reminder of __(you can choose)__ mins before your time expires. Then, if you’re still waiting wherever you are (like in a long lineup in a waiting room), you can add more time in small increments. There’s even a nice countdown timer on your Lock Screen (at least on an iPhone 13) that tells you how much time is left. Looking through the reviews, it sounds like most of the issues happened over a year ago and many are certainly fixed now (e.g. no history - they now have a convenient history tab right in plain sight). The other main issue seems to be that people don’t like to have to sign up for an account to park there once. That’s to be expected from designated parking spots run through an app, so I don’t see it as an issue. The one thing that I would say could be improved is if they had the ability to cancel the remaining time in the spot if you put in too much time so that other people could use the spot. I didn’t realize when first using the app that it had the really convenient feature of reminding you when your time was up so that you could add more time, so I put 3 hours on the spot and then ended up leaving after about 30 mins, which locked my spot for 2h30 mins, and I couldn’t end my time there. I’m not saying that I should be reimbursed for the time because it was my bad, but it would have been nice to free up the space for anyone else to use it (I’m presuming that the space is locked to my car given that the time is attached to my specific car in that spot). Anyway, it’s a really nice app, highly recommend. I sound like I work for the developers with this review, but I can assure you that I don’t lol. Hope this helps.

The app updates all the time and doesn’t save payment information. Couldn’t remember my password and tried to reset it. Reset email never arrived. Tried to delete and reinstall the app. Still didn’t work. Total garbage.

Had to call customer service to just to learn how to delete a payment card before adding a new card. Although Apple Pay is shown as an payment option, apparently it is not an option in my city (so hide it or allow it). FYI - payment cards can be deleted by swiping left and customer service can be reached at 877-727-5457. Apparently, you can text ‘Park’ to 77223 to pay for parking. I wish my city, Des Moines, would look at the awful app ratings and leverage ParkMobile to up their game. Then, maybe, I wouldn’t have to stand in inclement weather at a parking payment kiosk.

what’s the point in entering our plate & info when the meter maids don’t bother to check and will write tickets based on 1/5 of your bumper being “over the line”. When parking streets typically get filled in from front to back… so if everyone is off by an inch there is no choice. also, inconvenient to adjust time

Interesting somebody reported this issue on January (11 months ago) and issue hasn’t been resolved. How come?

Love the ease of paying for my parking, but unable to delete out my expired credit card. There is no reason I shouldn’t be able to manage my own payments!