Pass Gallery & Store

so slow, constantly having issues and unable to open my galleries.

I have to install and remove this app constantly to get it to work. I end up using the web version which is a pain to download numerous images when scheduling out social media. Love Pass+ as a gallery but the app is useless.

Apparently pass classic reached its end of life earlier this year. I assume the photographers were notified, but as a client I received no notification. All of my photos are gone. There no option in app (or on the website) for client support. There is no contact info whatsoever unless you log in as a premium photographer. Photographers, please consider the level of client support before using this service!

i’m a full time photographer so i use pass just about everyday. the mobile app is nice because i can just download the photos to my phone to post to social media. i see everyone’s reviews saying it’s glitchy but honestly i have never really run into that problem. it’s only glitched a few times but all i have to do is close out of the app and open it back up and it works perfectly fine!

After a few times of opening galleries it will only show the main photo and not load the galleries. I have to redownload and then they show up. It’s a pain. &&& Sad our Pass classic galleries didn’t merge. Huge inconvenience for clients!

Have never been able to get through 5 images in a gallery without the app crashing…it’s been long enough for this app to be working more seamlessly.

Just downloaded the app and I keep getting an error message when logging in that says to check my email and password. Everything is correct, so clearly there is something wrong with this app.

I wish they would have kept Pass Classic and worked out whatever they needed too to keep it. If they weren’t making money off it, then start charging. This new Pass Plus has been extremely frustrating and clients absolutely love Pass Classic. Their images on their accounts go back years and they love having them at their disposal with easy navigation. Now they can’t even access them on their phones without massive issues. It’s now time consuming to get images off Pass Classic and can only be done from some computers. That’s not right after promising 10 years of storage for clients. Pass hasn’t updated anyone on how to transfer everything from Pass Classic to Pass Plus. Manually doing that for a decade worth of work is impossible. Pass Plus just isn’t the same. Refine Pass Classic and bring it back.

I loved it the first time I got my photos but since the one time I haven’t been able to load my albums at all. That was over a year ago.

This app was the perfect way to send client galleries when people ask for locations but after having it for over a year it never loads and always closes on its own! It’s the worst app! Please fix all the bugs and add the feature of being able to email client galleries from the app.