Patient Access

Please review all the different levels of security on the app, there are too many and some do not work or are difficult to use. The matching pictures to a description is extremely difficult to use, this may have been designed on a large screen PC, on a tablet or phone the pictures are really difficult to see, they are not very clear in the first place. They use US description which can confuse, many other apps who used this have now thankfully stopped using it. I keep being invited to use touch ID, but it does not work, the app does not remember that I have agreed to touch ID. There is now three levels of security is fingerprint ID to be a forth level, no you also invite us to install a third party app to help prove our identity, please before you release any changes or updates, test them please. The app is far better when you get into it than the NHS app but it does need some work on the front end.

Far too complex need to download authenticators follow loads of instructions this after being sent confirmation emails and codes to enter. Appears to have been designed by a techy with no consideration for the customer experience. After 2 attempts spending over an hour have given up and submitted a complaint. You can make it secure and easy, simplicity is genius !

This app is very poorly designed you can’t even change your telephone number and there is no way of contacting them only by email Well the telephone number should be the same number as what is in our NHS app even though the doctors keep saying that they have changed it It should be done by email for 2 step verification anyway

Login failure iOS app & Safari App uses Safari but plus 18.0.1 login fails as Safari does not receive correct response from server. Solution is to access the website directly via a different browser, eg Chrome. The app is fixed to Safari. Means having to install a second browser. 2.9.1 update doesn’t solve the login problem. 2.9.2 update doesn’t solve the login problem. 2.9.3 update doesn’t solve the login problem. iOS 18.2.

Awful. App, full of clutter. Needs to be more condensed especially when it comes to Medications & Test results (NHS app so much better for this). Find it aesthetically unpleasing. Showing upcoming appointments and appointment booking are however not bad. Sadly for some things i.e viewing certain documents i have to use this app otherwise i wouldn’t and just use NHS app.

Not sure what happened but the app crashes when trying to scroll in the medication area, means we can’t reorder meds

“I joined a new surgery and was emailed about this app. However, for some reason, it worked initially but then stopped working. A quick visit to my new GP helped, and they emailed me the information I needed to regain access. The only issue I don’t like is that it tells me my password is not secure when it is. Other than that, it works.

Can’t really get this to work. Too many authentic steps, menus don’t display as per content. Not properly thought out. Unusable.

I’ve just logged into this app as I do on a very regular basis due to complex medical issues. Always been able to review my test results but this option has now disappeared and is no where on the app. Instead it just keeps asking to link my Go surgery which I had already done. Not happy at all with this.

Only use the App for checking dates and ordering repeat prescriptions. Now you can’t even log in unless you download another App that authenticates it. Ridiculous process. Now deleted Patient Access.