Patient Hub by Brightree

Can’t even register once I do and I put the password in it locks me out saying wrong password I click on change password and get the same thing wrong password… I have clicked and changed the password 300 time and get the same message wrong password… any help would be great

This app is impossible to use, at least for me. I just received my supplies and found my order to be incomplete. I guess I will try to give her a call. I sure do miss Vicky. She was always on the ball.

This app is extremely helpful. I was able to make a payment on my account and process my next order! Like that I can message my supplier when I don’t have time to call!

I have several medical issues at once. The app doesn’t indicate who they are? Is this HME, Eye associates, NM foot and ankle, or what else? Frustrating.

This app is ridiculously useless! Don’t waste your time! I just deal with the office in person or phone. Even they agree!

App design is terrible. Does not let one sign out with recurrent FaceID sign in each time you try to sign out. Much less details on order history and supplies than what the website provides. Also questionable privacy issues- asking for superfluous info. Needs a lot of work. Will likely delete this app from my device.

I can’t even register this app w/ the registration key that was sent. Kept saying my personal information is incorrect. Such a colossal waste to time and energy.

In this day and age of easy to us software, this app is way behind. Terrible to navigate, very useless icons. A healthcare app should be modern and have tracking for orders. I don’t even bother to use it anymore, it’s easier to just text message the provider.

This app never remembers me even when checking the boxes over and over again. The tutorial crap at the beginning is soooo slow and shows up even when I’ve used this app for almost a year. I HATE IT! If I could just click to get it to go away, that would be better. Especially when I just want to order supplies real quick. It’s so inconvenient. NOT user friendly when it comes to sending a message to provider or sleep tech. It only shows a portion of your message and then you can’t see what you’re writing. So annoying. Two stars because of ease of ordering when I finally get logged back in and get through all of the bull crap.

All I wanted was to see my orders from the company using this app after trying to register online several times with no success ended up calling the company to order the needed supply and asking how to register online, was sent an email with a link to get this app after successfully signing in, the app is worthless received a message that an order was shipped but nothing about what was shipped or the cost. Very disappointed!!!