Pawaii

App was working great but now keeps stated not connected to Wi-Fi when it is. Now I can’t monitor my cat drinking like I used to.

For some reason last Saturday my machine stopped logging any new info, I have since reset and reconnected and there has been no difference.

I absolutely love this water fountain itself. I like the fact that it has a filter and automatically flushes the water periodically to keep what is available to be drunk nice and clean. Unfortunately, the app is essentially useless. While it does often give me a warning for low water level, it fails to reset the filter timer when ice replace the filter and tell the app to reset the timer. Additionally, it does not appear that the volume of water, drunk and number of times per day appears accurate. Again, I love the fountain, but you really need to make the app work with it properly.

Fountain works great, app not so much. Constantly giving a message storage is full. Last time that happened an update for the firmware fixed it. But this time it’s fully updated and not logging any information. Can’t even turn it off or control it through the app. Best to get the fountain and ignore the app.

I bought two of these for the app features and I can’t get either of them to connect. Such a waste of money. Should of just bought the cheaper version if I known the app is complete trash. Tried contacting customer service and got no response.

App crashes every time I try to connect it to the fountain. It loses connection to internet frequently. (It is sitting beside a feeder that connects and stays connected even after power failures happen.) loses data history every time it disconnects. Sent request for help but no reply. This is my second one - the first wouldn’t work correctly. (When it works I love it.)

App goes offline and is difficult to get back online. Pet’s drinking habits aren’t logged so what’s the point of paying more for the Pro version of the fountain?

The fountain is easy to put together, and instructions are easy to follow. My cat is getting used to it, but seems to like it so far. No problem with the height of the fountain. I despise the app - it constantly freezes on my iPhone and is basically useless!

After first connection doesn’t work at all. Many reviews indicate major problems and no effort to fix? Major scam.

11/6/23: Got a replacement unit from Pawaii because our first one decided to stop connecting to WiFi. Although I’m having issues with the new unit connecting to wifi and so I can’t even add this new one into the app which leads me to think that the old one was perfectly fine and it’s the app controlling the “smart” features. Too bad the company isn’t investing in fixing the app because I still think it’s great that it can track of your pets are drinking enough water. My only recourse is to set reminders on my iPhone when the filter needs to be changed and when I need to clean the unit and put more water in. I wish I can take the 1 star back because it at not deserving of it. 7/6/23 Update: And…the app somehow decided 2 days ago to stop tracking how much water our cats drink. Very frustrating especially after I reinstalled everything and it was working fine. I guess 2 weeks is the magical number until water intake stops. I’m just glad the countdowns for filter cleaning and next cleaning are still working. 7/3/23 Update: I am changing my rating and review of this pet water fountain after i decided to try a second time to reinstall the app a day after I wrote my original review. I completely deleted the fountain from the app and deleted the app as well. It took me about 3 times doing the whole process (including the initial set up) but somehow it worked. It’s been 2 weeks since I did this and the fountain and app has worked perfectly. It has kept track of how many times our cats have drank and how much. The countdown for both filter and weekly cleaning is working as expected even notifications are working. I wish I could give it 5 stars but I hope the developers can figure out a way to track multiple cats. We have 2 cats and right now it just keeps a running total which I don’t mind but if the app is going to have me put in my cats’ name then we should be able to distinguish between both cats. I usually don’t provide reviews this early but when you get a great product but the app isn’t on par well… We’ve had the pet smart water fountain for about a week now and it’s great. We love that it doesn’t use up power all the time to dispense water to our 2 cats and that we are given the option to leave it plugged in or not (rechargeable battery). It’s super quiet when it’s running and the base is weighted that the water tank sits securely on it. The app though is another story. We were excited that it can provide how much water our cats drink a day. I haven’t figu