Philips HearLink

App will rarely connect to hearing aids and when it does often only right. I have tried the re-pair instructions like turn off/on BT, turn off/on aids, disconnect other BT devices, restart iPhone etc None of those reliably help. I even left my iwatch home this evening but still only R would connect when in a restaurant. To release an app that is incompatible with other Apple BT device is unbelievable. A 2.4 overall rating is much higher than it should be.

This hearing aid app has great features but they seldom work. It fails to connect. I can manipulate it by going behind the app via Accessibility/ Hearing devices. This is how I get the tv adapter to work. Hearing aid is good; app ruins the experience.

Ability to switch between conditions not at all effective especially in a restaurant or large gathering. Very difficult to even hear those at same table because hearing picks. Up all the background noise rather than blocking

When talking on my iPhone, the microphone only works if the hearing aids are connected or the phone is in speaker mode. If the hearing aids are not connected, the person I’m talking to can not understand what I’m saying. The sound is garbled. I have unlinked and relinked Bluetooth. I have deleted and reinstalled app. I have wiped the iPhone and reinstalled from backup. The only solution I can think of is to buy a new phone and reinstall all information piece by piece. Reinstalling from backup would just reinstall the software problem.

The main menu ‘Pair you hearing aids’ remains when I open my app. It also keeps unpairing my hearing aids. I have to put it back to the charger and disconnect to be able to connect. So frustrating!

I thought the Oticon app was bad until I bought the Phillips hearing aids and have to deal with this crappy app. Seriously, this is NOT ACCEPTABLE

The app regularly requires deletion and réinstallation because it freezes in demo mode and does not allow the user to go back to the main app. A VERY buggy app!

I’ve enjoyed having this app as it provides dual purpose. I use it as ear pod for calls and adjusting or changing my hearing aid options. Yesterday, they weren’t paired with phone (Same phone) so I tried to pair them and haven’t been able to ever since. I’ve tried everything they recommend. I even deleted the app and downloaded again. So frustrating and now I see others have had the same issue.

Awful app. I purchased Philips’ hearing aids and the TV broadcasting box. Why can’t this app stay connected? Philips should be ashamed of this app being associated with their name.

The app consistently drops one or both of the hearing aids. The only way to get everybody back on track is to restart the app. In reading reviews, the developer response frequently is “contact us we have workarounds.” Marc, if you have workarounds, why don’t you share them with everyone by adding them to your description of the app? That would save a great deal of frustration if the workarounds actually work.