Plymouth Active

Need to go into app to see swim timetable then takes u to new booking system and gave to enter your details!

I have no words to describe how terrible this app is. The staff at Plymouth Life Centre must be saints to cope with it. It does not link to my login details, does not link to the life centre frequently when a class is booked and must be losing them lots of business. It puts me off and makes me think something must be very wrong with the management to tolerate such poor customer service.

So to book you have to register. OK and That worked. But you have to use search faculty in order to select Mountwise - as it isn’t listed with other pools. Pool opens at 10am but doesn’t list for lane swimming - so we booked ‘family swim’ plus 11am ‘lane swim’ just in case we don’t get in for the 10am ‘family swim’. it seems is a very cumbersome process and I count myself as reasonably savvy with IT. At least I used to!

It often doesn’t work. When I click on tabs it doesn’t work, won’t let me log in.

Cumbersome, counter intuitive, impossible to register as pay as you go. Impossible to switch between centres, no way to see classes online. A total waste if council money.

The staff are always friendly the changing rooms are clean and the pool is always spotless. The life guard is always alert and never not watching for anyone in trouble. Well done plympton pool staff. 😊

Doesn’t even work!!!

App is just awfull to use complete nightmare

It is a delight to visit the beautiful pool, but what makes it amazing is the incredibly friendly and efficient staff. Cheers Jackie

Shockingly bad website and app Never works