Primary Care On Demand

Couldn’t get in with a local provider for 6+ days, which is normal for my town. Even for a cold. Heard about this service and figured it was worth trying. After a few questions in a chat, I was put into the queue to see a provider online. Was really easy to use. The provider was kind and actually listened to my concerns and symptoms. Also something I’m not familiar with at my local clinic.

Couple of mistakes; Your app doesn’t send text messages letting you know you can go back to the app for more specific instructions on going to the appointments Your app didn’t notify me the second time I made a request for an appointment nor did it send me a link for the provider The provider sent me to the Mayo portal to schedule my labs. There is nowhere on the app an option to schedule labs 🧪

It was a bit confusing how to connect with the provider once you got the message to connect. It said to go to your chat but I was in the chat and nothing had changed. I backed out one level and I do not recall what I clicked on but it connected. I feel the process/details could be more clear. Maybe just get a pop-up to click on to directly connect. All in all a great service to have available 24/7!

The doctor and the medical help I received was very good, but I wish the camera would have worked so that it could have been more of a video conversation. That’s some thing that the system needs to work on fixing.

This was very convenient and great quality. Thank you

I had a visit with provider and am very pleased with the previsit information gathering and the actual video appointment with the provider. I will definitely use this again if need to. Thank you for a great service!

I had downloaded the On Demand Mayo App a few weeks ago not knowing i would need to reach out so soon. I completed the required questions needed to direct my care and was placed with Dr Farwell in less than a half hour. He listened and inquired about the reason for my appointment. He gave such great recommendations for immediate relief snd how yo proceed with my prior physician for further treatment. I highly recommend this method of seeking treatment. It was a efficient and rapid method of getting excellent care and treatment.

Dr. G was wonderful and helped me feel comfortable sharing my issue. He was very informative and patient with me. It's evident that he places the needs of the patient first.

I had a wonderful Doctor & great visit! So easy & quick!

This is the best way for seeing a doctor for non-emergency medical care. Great experience, and short wait time.