Principality Stadium Ticketing

The app is stuck on the tutorial video

This app is one of the worst I have ever used. Worked ok until they updated the app which then did not work on my phone as my operating system not new enough and could not update the app - this effectively forces purchase of a new phone which some fans may struggle to pay for and discriminates against maturer fans and those who do not want to change phone or buy a new one. Shamefull of WRU to let this happen. WRU should give option of emailed tickets which can still be personalised and q-codes ( and brought up on any level mobile phone)

When you buy tickets via your WRU account, the tickets do not show in ‘my tickets’. Luckily I have kept the electronic receipts. When I searched ‘why can’t I see my purchased tickets’ in the app help, it yielded 0 results

Doesn’t work

I have purchased a ticket which has been acknowledged but there is no email confirmation and no ticket showing. It is pathetic

The app won’t send a confirmation email and I’ve had no luck contacting the email address provided. I have two tickets booked and it looks like they’ll go to waste. Absolute disaster.

An absolute nightmare trying to get tickets through this app. Typical WRU, they think everything is great, but behind the scenes it’s falling apart.

Just paid for tickets - can’t even receive the verification code so can’t login.

Just like the most recent review, the app simply won’t send through any email verification code. Just paid a lot of hard earned money for the Wales vs France game, and I can’t even access this app. They take the money and then leave you nervous waiting for the app to work, pathetic !

Keep in mind this app is apparently the only way you can get the tickets you’ve paid for and without it you will not be able to get entry. When setting up the app it first asks to send a code to your mobile phone. That works in seconds. Then however it then asks to do the same to your email address. This is when the problem starts. Have tried several times today and never get the code. (yes, I’ve checked junk mail). So now I’m facing the prospect of trying to find contact details to see how I can get to the next step to be able to use the tickets they’ve already taken payment by for. If not I’m first going to have disappoint my family and then get hold of my bank to try and get my money back. Very disappointed and very annoyed. Smacks of being far from fit for purpose.