ProFed Digital Banking

This appears to be a non-native app from one of the cross platform app creation tools. It doesn’t feel native at all. The log-in process doesn’t take advantage of the phone and requires using Passwords to manually select the correct account and enter the password. The previous app wasn’t great, but at least it used a native log-in process. Information density is low, so I have to scroll too much. It was clearly created from a feature check list and didn’t include any UX considerations. But, I’m giving this two stars instead of one because technically it works.

Literally the worst banking app I have experienced. The “updated” version is somehow even worse! Switching banks and this app is one of the main reasons.

App has very minimal features, no Face ID sign in, and just feels very outdated.

Good job! For updating the app and adding Face ID. No issue with the app at all. It’s now on the same level with all other banking apps 👍🏼👍🏼👍🏼👍🏼🎯

The point of an app, as I understand it, is to simplify and improve the user experience. This app is a convoluted mess, over complicating the most basic tasks—such as bill payments—to the point that I don’t even want to use it.

I can’t sign in! I delete the app. I redownload the app. I try to sign in again. Nothing. Two hours later, I successfully sign in. In the morning? I can’t sign in again. This is awful.

When I launched the app before and logged in I could instantly see my accounts. This was great for quickly login in and checking my balances. However with the new app all the headers for each category take up way too much space. The banner that sits there at the top also takes up way too much space and I cannot quickly see any of my accounts now without having to scroll. I just want to be able to login and see my balance and log out. Having to scroll might seem like a nonissue but it forces more actions than I feel is necessary. Things take up way too much space now.

The app update is horrible. About 80% of the time it tells me there’s an error and won’t allow me to log in. But when I’m finally able to get it (using the same credentials) I realize the interface is not an upgrade. It is not user friendly and not an upgrade at all. More of a downgrade. Wish we weren’t forced to update.

Very annoying that I can only sign in half the time. I cleared my history as instructed and still no luck.

Days after the update released it’s not working. Very unimpressed.