Profmed Medical Scheme

Will not accept new password because it does not comply to the rules of the system, but the error message does not provide the rules or a link to the rules!

Zero rating: app not useful. Only shows logging in and does nothing further…

Looks fresh and I love the new facial scan functionality 🤩

forced to upgrade to the new app. guess what, it does not work. try to reset, even that does not work.

This app doesn’t function the phone is always busy and nobody phones back I sent to mails requesting an Embassy letter 6 April and on 14 April again still not received🙈🙈

The First page of This stupid App tells you to enter your membership number and I.D numbers. 2nd page it tells you, “you do not have an online profile with Profmed” so you must register. After submitting your registration it then tells you “a user already exists with the same email, mobile number and user code. If you have forgotten your password or user code please use the system to reset it” but there is no “ forgot password” or “reset password” option which comes as a standard for almost every app🚮 the only option is “back” and thats it. There is no “sign in” option.🚮🚮🚮🚮🚮

The old app worked fine, why replace it with a bunch of few features and launch it only to have the end user (THE CUSTOMER) report “small” bugs like “USER LOGIN”, each time I need to use your app I need to: 1. Perform App deletion on device 2. Download and Install App 3. Go through the onboarding process 4. Pray to god that I don’t have to perform the above step 1-3 only to get to step4 and find out that i need to repeat steps 1-3 until I get lucky I think Profmed should leave app development to app developers (I assume this was done inhiise by someone wanting to learn app development) and focus on your core business functions (if my development assumption was correct…just pay the right people to do the right jobs)

If this app were a paid product, it would perfectly reflect the medical aid itself—overpriced and completely useless. The app barely functions, constantly glitches, and fails at the very things it’s supposed to do. Basic tasks like submitting claims, checking benefits, or even logging in without issues feel like a gamble. Unfortunately, this is a reflection of the medical aid itself—expensive, unreliable, and frustrating to deal with. For the amount we pay, we should at least expect a working app and decent service. Instead, we get neither. If you’re considering this medical aid, think twice.

App not working on my new phone. Says I have to register I am a new user and when I register says user profile already exists. Just like Profmed: endless time wasting resubmitions that does not resolve problems.

Nothing works as intended