PSAware

App is working pretty good. Would love to have notifications pop up that are customizable and maybe a call history

Another Southern Software product that is dated, doesn’t work as advertised, it won’t be fixed. This company does nothing but scam first responders and compromise public safety.

To believe public safety professionals have to depend on this APP from SouthernSoftware to respond to life and death emergencies is beyond belief. This app is suitable for non critical/emergency work like dispatching garbage trucks .

Have used this software for the last year plus the app has never function properly as it is marketed. The product has not worked as described from my iPhone. Sales states the app works fine. Our 911 director states he cannot get support from the provider to correct deficiencies. I’m not sure where the problem is but the bottom line it’s broke and has not been fixed and I’m being asked to utilize software in life and death situations that is deficient. And entity that provides tools to Public Safety should step up and understand the responsibility they have to first responders and the public in which they claim to serve.

I miss the previous CAD software our agency used. This software is so slow to push CAD info and the refresh takes forever. Thankfully, I’m not one of those people that monitors CAD calls like it will somehow affect my social status in the world. However, when I am on shift and need some sort of a short report quickly, this software often lets me down.

2/28/25: Today’s update has rendered this app useless. I thought that with the new update this app might improve, mainly because it couldn’t be worse. But I was wrong. The interface is different, but it’s still junk. When Southern Software is selling their product, I hope they are up front about this junk mobile app. Needs a lot of work to improve. This thing will not load calls for service many times and is still very buggy. Southern Software should definitely be putting out a better product. I’d be ashamed/embarrassed to release this.

Every time I try to use this app it always seems to crash and never lets me sign in.

This app would be perfect but it needs a major update. Sometimes it works and sometimes it does not work it would be great to have it work every time you open it especially when you are riding the officer seat on a engine company and your trying to get updates.

Is there not a way to add Notifications to this app?

I love this app. I am giving it 4 stars just because I believe it could be better with the implementation of these features. Include telephone numbers of reporting party in Mobile CAD (some officers do not have access to computers, I.e. SROs, Detectives, etc.) Have ability to look at prior call history Ability to add CAD notes to calls assigned Ability to change your Unit Status (Check on duty/out of service/busy) Ability to see call history Ability to see OCA’s assigned by communications Miscellaneous Suggestions Ability to swipe out of current call (go back to CFS Calls by swiping right, instead of hitting back button at top left, on iPhone) Ability to send chat messages to other units on duty Ability to set jurisdiction so you can get notifications of calls occurring in your area These are just a few things I would like to see on this app. I understand if this can’t or won’t be done to overshadow the use of computer MDIS but it would be extremely beneficial to see this information when out on foot or away from the MDT.