PSN Payments

This is the worst app ever. Every time I try to make a payment the app doesn’t work. 😤🤬. I have been trying to pay my water bill for awhile now. Now I have late fees! Fix this app please.

Cannot log in when not connected to Wi-Fi?! Seriously?! Don’t waste your time, use the website or better yet, ask your utility company to change services.

I have to use this app for rent and half the time it doesn’t let me log in and says network not available. Frustrating when I’m on a time crunch.

Its bad. Thats the review.

If the App Store would allow me to give zero stars I would don’t try to call customer service cause apparently they don’t know jack about jack don’t recommend.

The app stays stuck on loading. If you’re lucky enough to get through then it still doesn’t let you create and account.

Why nobody cares to improve this app???

Our local electric/water company uses PSN for online payments. While the website is good, we thought we’d try the app a number of years ago, and deleted it rather soon after - it just didn’t work well. Today, I decided to try it again, despite the consistent poor reviews. Lo and behold, making payments is impossible. A card is the only option selectable (totally fine - I use one card for utility payments), but no credit card types are available, so while the card information can be entered, it’s impossible to proceed without choosing a non-existent card type. And, 5 minutes after I decided to give it another chance, I deleted it. I’m sticking with the website. The app is nothing but a way to see a balance, which can be done on the website.

When I try to make a new account, the pinwheel just sits there and spins around and around indefinitely. Kind of amazing that my municipality relies on this. Now I have to cut a paper check and drop it off like it’s 1999.

I’ve never felt compelled to read the reviews for an app before. But wow, it seems any issue that can happen, has happened. The worst part is, the bad reviews go back almost a DECADE, and nothing has changed. Is there anyone in charge of this app? Fire them, and get a whole new team. I’ve only been using the app for 2 months. The first month, it worked like it was suppose to. Super convenient to be able to look back on all my bill and payment history. Now, on the 2nd month, I can’t see my bill. I can’t see any past activity. All it shows me is the amount I owe, with no due date, and nothing else. Very annoying.