Pure Chat : Live Website Chat

Every time I try to retrieve a chat on the app, it's just spins and says it's reconnecting, but never connects.

I find I almost never get notifications. The only good thing is it tries to get the person on your website to fill out at least a contact request. Recommended by Weebly, but of questionable value.

Keeps timing out. If I go online I can see the chats but the app just doesn’t work.

The app never works for me. It doesn’t alert me to an incoming chat until the user is already long gone. When I try to retrieve the chat it just spins and spins but doesn’t retrieve the information. Works fine on desktop but app is useless.

The app has not been working on the new iPhone and we have sent at least 10 emails to purechat and they have not been able to solve the issue. We are loosing an average of a chat every 15-20 minutes, wasting a possible sale.

The app has stopped delivering chats, which makes it pretty useless. I have tried contacting numerous times on the website, on the app, and as a last resort I messaged them on Facebook messenger. The messenger shows they read the message but didn’t take the time to respond. This company has shown ZERO customer service or accountability for support. I also find it ironic that the chat service on their own service is not attended to, and is unresponsive when I leave a message 👎🤣 Way to represent the use of chat services. Finding another provider immediately.

It work at first, but since 3 weeks ago the notifications stop working and we start loosing a lot of chats, for some reason is only happening on IPhone.

And we have it with the product. Thank you for a reasonable pricing.

This app was working great now its not giving notifications on new chats on ios Please fix it

I can’t change my password it’s not letting get in