Pure Plank

Horrible loading screen I have to keep refreshing and refreshing it to load the video up

Just got my PurePlank today, and I’m really impressed with it. The app definitely needs some work. I just finished my first work out, and after thinking I was supposed to hit “start workout” and that the videos would play in order and guide me through the workout, I soon realized that this wasn’t the case… or so I thought? Now that I finished the workout (which was solid), I check on the app, and it says I only worked out for 1 minute. It wasn’t a long workout, but I definitely did more than one minute. The way that each workout is set up (and the fact that the device comes with a timer), it is very confusing as to whether you’re supposed to follow along the videos, or if the videos are simply there as a demonstration of the move you’re supposed to do, since the entire workout is listed with the movement and time you’re supposed to be aiming for. The videos guiding you through the workout COULD be great, and would be my preference, but the current set up doesn’t really allow for it (you’re supposed to do side planks, one for each side— do you back out of the sequence of videos and click on the same video twice? If you do this, it treats it as you’re starting a new workout.) I don’t know if the end goal is to have classes with instructors walking you through or if it will stay with the videos already available, but that definitely has to be overhauled to make it fit with the work outs as described (it looks like the workout calls for a certain time, but that’s different from the length of the video, and the length of the video is what credits you for your workout), and have one easily lead into the next. A few pretty simple changes would really make this app of the same quality of the equipment.

App doesn’t work, website doesn’t function much better. Got an email from customer saying the app has been fixed but it’s actually gotten worse. Instead of getting stuck on the 4th page of the app where they tell me the verification code they sent me is incorrect and won’t resend a code to try again I get stuck on the 3rd page trying to sign up. There’s also hidden comments on their social media pages about the app not working. No transparency or communication about what’s going on.

Equipment seems nice enough for the price app and service response are awful.

I love how the app is designed and it makes using the Pure Plank fun and engaging. My core thanks you 💙

I love my board so much and this app really helps enhance my routine! I am a new mom and was soooo happy to see all the postpartum workouts on there. Love the variety of routines and started seeing results after only one week!

This app is broken.Please fix with an update

Having issues signing up. After it asks me to verify me email, it doesn’t allow me to progress forward in the app