PV Pro

Ich hab von Sunket, den Wechselrichter und auch die Panels und bin sehr zufrieden damit. Besonders der Kundenservice ist hervorragend. Wenn irgendwelche Probleme auftreten, bekommt man direkt Hilfe. Ich kann nicht verstehen, wie man solch eine ausgereifte App, die mit dem System hervorragend funktioniert, von dem aus ich das System konfigurieren und administrieren kann, so schlecht bewerte. Vielleicht sollten Sie selber mal nachschauen, ob sie nicht einen Fehler gemacht haben. Ich kann nicht nachvollziehen, dass man diese App so schlecht bewertet. Ich bin sehr zufrieden damit.

Die App lief 7 Wochen ok mit ARK PV Anlage von CSE. Jetzt nach versions Update sind alle Daten weg APP Service hat bis heute nicht reagiert ARK angemailt bis jetzt auch noch keinen Support

I urge users to always read User Agreements rather than blindly accepting them . This app’s User Agreement is a perfect example of why. This agreement is utter nonsense. It is painfully obvious that it was not written by a competent contracts professional and/or reviewed by a competent attorney. It makes no sense whatsoever, and in places even states the opposite of what was (hopefully) meant! I will site a few examples, just for reference, but there are glaring issues with practically ever paragraph of the document. “1.2 All ownership right, explanation right and operation right of all PV-CSP or PV-APP services shall be possessed and covered by E-LINTER.” What does “covered” even mean in this context? “1.3 E-LINTER shall not cover the notification obligation. “ So, E-LINTER reserves the right to change the terms at any time, but feel no obligation to inform the other parties to the agreement? Wow! 2.Attentions 2.1 After the completion of registration, you should keep confidential all account numbers and passwords, and you should disclose the same to any unauthorized third party.” So, let me get this straight - you WANT us to share our account number and password with unauthorized third parties? Starting to see a problem here? “3.2 A client shall comply with relevant laws and regulations, shall not upload any illegal information, and shall not infringe any patent right, copyright, trademark right, reputation right or legitimate interest of any third party. In case of violation, the client shall independently cover and bear all liabilities.” So, we are expected to protect E-LINTER’s reputation? Let’s see them come after me for my review of their absurd User Agreement. They’ll need an attorney for that… “3.3 A client shall carefully keep its PV-CSP or PV-APP account numbers and passwords.” Do they mean we should keep them “secure”? “4.1 E-LINTER will not publicize, or provide any third party with individual client's registration information and the client's non-publicity contents in PV-CSP or PV-APP when it uses PV-CSP or PV-APP, except any of the following circumstances: … (5) If E-LINTER is to improve the service quality of PV-CSP or PV-APP.” So, it’s OK to disclose client’s “non-publicity contents”, as long as it improves the service quality of the app? I don’t think so! “While we use reasonable measures to protect information that is stored within our database, and we restrict access to information to those employees who need access to perform their job

The initial app worked well. Now it doesn’t work at all. Why did they upgrade it?

This APP was working for a year, then suddenly it is not collecting data; I have to physically go to my inverter to double check usage. Is there a glitch??? Any help???

I get that they are trying to improve it, but I’ve been 13 days with everything saying 0W. Too long for them to fix a bug or provide a reasonable ETA or communication as to when it will be fixed.

Our app stopped tracking > one week ago.

This app is useful when it works, however, updates are sloppy and break more than they fix. App frequently shows my system offline when it is not offline. That issue happens after most updates. App has degraded over the last 2 years to the point it is mostly non functioning.

Overall, I love this app. Previously, my only “wish”. Was that system status was closer to real-time. Since last week’s upgrade, however, the app routinely shows 0watts solar even after refreshing. Now, I can’t trust it.

No tech support if you forget your password! I have been locked out for several days after this stupid program updated!