PVD311

Useless is too kind a word

The only function that sort of works from inside the app is the page that asks me if I want to download the app I’m trying to make a request from. That reaches an almost surreal level of incompetence, rather like a suggestion box with no slot. Try harder.

Waste of tax payer dollar - typical government incompetence on full display. Replies from this app basically serve as a telephone directory to somewhere else. The city employees who field the requests should escalate to correct party.

It’s nice to be able to make requests to the city. Some requests take a long time to be filled like broken playground equipment I requested months ago and hasn’t been resolved yet. Just tried to log in after they updated the app and the updated version won’t let me log in like I always did through Facebook…. Let’s keep this city working please!

Tried to report downed trees on public property but the app would not input a photograph from my photo library. It hung on multiple attempts. Nice idea. Bad execution.

Doesn’t work with iOS 13...constantly freezes when attempting to submit something 😡

Useful idea but latest version crashes on launch.

If you’re looking for a place to complain about issues in your neighborhood, unshoveled sidewalks, unsafe conditions, inaccessible transit due to city workers just not doing their jobs, this is your app. Get ready for workers “merging” duplicate complaints to increase their clearance rate, and excuses to be made for why unsafe conditions persist until they just sort themselves out. Don’t be surprised when the public servant manning this app tells you that public infrastructure isn’t operational because their buddy at highways says it’s “under construction”, when there hasn’t been a city worker in sight for weeks. If you actually want the city to take your needs seriously though, don’t bother. This is municipal window dressing at best, and a public disinformation campaign at worst.

PVD 311 is a great mechanism to report issues in your community. When I want to check in on a case—I call or email—or use the app to follow up. I usually find it easier to get a response by calling as I have come to find out—each rep—usually has several hundred active cases.

I initially thought this was great. I reported a pothole and it was fixed within a few day. Mind you, they just dumped loose gravel in, so the pothole was back within a few days, but this is Providence - the home of the tire busting potholes. The issue is with any other request. Either they simply don’t complete them or they get lost in some kind of bureaucratic quagmire.