Qscan Patient Results

If you can’t send information to patients using simple technology like you had a few months ago and be of service once again. PrinceSue

This has worked for me in the past but now refuses to open. Would be a great service if only it worked

I asked for facial recognition and that worked for about a week now it’s back to asking for my password. Facial recognition screen still shows up and no matter what I do. It’s always incorrect password which I’ve reset 1000 times. This website has never worked well and I’ve been using it for years. No guarantee next time you sign on that you are going to get in.

Can’t even launch the app…

This app worked great until about a week ago. I don’t know they’ve done in the most recent upgrade but I had to reset my account after it locked me out, and now when I try to check the app it gets stuck trying to load & goes nowhere. Please undo whatever you did!

This app used to work just fine. Now with the new update I can’t even launch it.

My scans have suddenly disappeared out of nowhere. So disappointing. This app was so helpful and handy to have all my scans within easy access. PLEASE FIX THIS

I was happy I had my tests/ X-rays on screen no probs, Notified tonight SAW my scans great then here I am I hour later so many back and forths now NOTHING”. Now what do I do. It was so simple before now I dont know what to do. Please explain!

This is ok, I have used it a lot to show reports and file numbers so drs and allied health people can promptly look up scans when dealing with different providers eg hospital specialists and gps. So really good for recent scans and as a time saver in short specialist appointments. It used to be you see the file numbers even if the results were blocked for patients so eg a very recent scan can be accessed on different systems but now scan history is mostly gone. It is not a date thing, it looks like anything non-innocuous is gone. This severely impacts the usefulness of the app, in fact I don't really see the point of the app at all since the last update? Is it just to avoid having to print things? But we also cant download anything...so when appointment letters say 'bring your scans and results' (of things that weren't done by the hospital) its just a big 'no, sorry, see your administrator about your qscan contract and integration with your system' ?

Less the one minute I got access to old results. Qscan team was spot on in explain to me what to do and the company who runs the app also helped me to set up my account to get access. Perfect!