RAC Connected

This app used to work! Since July 2023 it now doesn’t. We have contacted RAC on numerous occasions and nobody not even tech support have been able to resolve our log in issue. We are unable to see any of the black box information, again we used to be able to see all the information until RAC had a glitch in their system in June/July. We also used the web access for the app and we can get into the app but there is no information showing. Is there anyone who can resolve this please!!

Overall the app is pretty useful, however my score is constantly showing like 10 points lower on the app then on the online score, the app needs updating and fixing so that the score is more accurate.

Absolutely awful app and company. Probably the cheapest insurance and I can tell why. Nothing works, the link is always down. I’d definitely pay a little bit more and use a different insurance company. Very poor for such a big company

Have had my black box for almost 6 months now. At the beginning everything was fine & the app seemed to work. Suddenly (with no changes to my own driving at all) my driver score has dropped dramatically and i can’t get it back up no matter what i do. Tried to contact RAC numerous times - no answer. Wish i had of just paid the extra money for insurance without a box. Please do not take out this insurance!

Emergency stops will drop your black box score below 70. If you breathe too heavy on a single pedal rather than knocking a few points off it drops your score to nothing. Every other black box is relaxed this is just pathetic

Got my insurance a few weeks ago, had my black box installed yesterday and I can’t log into the app, jsut says my email and password is wrong, clcik reset password and nothing happens, I just wanted to see my driving score, woild not reccomend

Nice up but not sure what is going on with the score, as my driving/route wasn't changed, but the app going from 40 to 100 so yeah a bit weird.

The app takes anything up to 24 hours to update a vehicle location which is pretty useless when you’re running a small fleet. I still have to ring our drivers to find out where they are. We were sold this system in the belief that it was better than Quartix which we used for years. It isn’t.

This black box has to be the worst out there made me speed score drop by miles because a car swerved in front of me so I had to break quickly yet there was no speeding involved, no curfew but they drop your driver score if you drive after 7pm this whole rac black box is a joke would not recommend to anyone

The app appears to loose days then catch up some days later. At 1st I thought it could be due to the internet connection but tried in various locations even removed and reinstalled. Not what I was hoping for to enhance my driving skills.