Radio Taxis Southampton

This app has so much potential to be good but has too many glitches. Often the real time map doesn't even work and you don't receive notifications that your taxi is here leading to frustration for both you and the driver. I would not recommend this app to anyone. I'm going to just stick with calling in my bookings.

What was once an efficient service has now collapsed into an unusable mess. The app no longer works and the staff you speak to to book over the phone instead are uninterested in the problem. Sort it out please.

Great driver, lovely chap. Could not recommend him Enough.

Until they fix their system avoid Radio Taxis (and WestQuay cars). They take your pre-booking without confirming a driver is available. Then their system looks for a driver at the time you asked for them to arrive. This ridiculous pre-booking system made me miss my train. They have gone from the best taxi service in Southampton to the worst with this system in place. Until they fix it don’t bother.

Scheduling apparently doesn’t arrange for a car to arrive at the time agreed. Its the time they start looking for drivers so you need to book 15 to 20 mins before you want car to arrive. Applepay doesnt work either.

I cannot register. The validation codes don’t work via the app and via the website too.

So I booked an Uber don’t offer an option if you won’t accept it.

Tried several times yesterday to book a taxi via the app. Absolute waste of time,lucky if it had worked in the last 6months or so. Deleted it several time’s & reinstalled it. Finally got an Uber but they sent the job to Radio Taxis & it was £3 cheaper than my original Radio Taxi quote.

Do not Book online. They phone you hours later to go through all the details. You should just phone in the first place. Also app bookings fixed fee whereas if just phone for taxi you will be charged actual fare. Pointless app.

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