REAL AUTHENTICATION

The app does not work

The app is very user friendly. I love their customer service and overall quick response to inquiries. It’s the perfect third party authenticator for my small scale business. Turn around time for Basic service is consistently much better than Entrupy based on my experience.

This app is horrible. I tried legit checking my bag that was purchased at the ysl store in South Coast Plaza here in Southern California. Even with proof of purchase and receipt and a million pictures they had no answer but deemed my bag as counterfeit. $60 loss. As you can imagine I went down to the store and got everything verified with proof of Togo so purchase and receipt as well. I was told this app is not to be trusted , the employees referred me to try this app “legit app” which has almost a 5 star review. This app was way more legit and only cost $10 dollars for the 4 hour response . But I got my response in 1:30 minutes since I did it around 11 pm .

I had to revert to the browser version bc the app is not user friendly. The login should be more visible. The process is not very clear. They get you with all the ads on cost. Like others I had to submit more pictures. I am sure we are all using our mobile device for the picture. They need to be more clear on the lighting requirement Yes, like others the login - remember me needs work Service- seems very basic. Very little direction as to what is needed to verify

Pirro Isley sent in sale dollar store glasses and paid the extra $30 to get it back in one hour. Not only did I not get it back in an hour but they came back “authentic” my husband I laughed and laughed. Please don’t use this app. No good for people looking to find the truth.

So far I’ve had two bags authenticated by RA and I received the results before 24 hrs even though I just paid for the basic authentication. The only problem with the app is that I have to login my details every time I need to check my order. It doesn’t have the face app recognition to login.

I wonder why this is called as an app. Terrible user experience ! I would say , it’s better to not have it than having such a low grade one .

I’ve used a few services but nothing beats RA in terms of service, brands, professionalism and results. They seem to be always updating everything and trying to add more value. Happy user here.

I had to pay $90 to have a Chanel bag authentication done because the first time I submitted photos of the original bag they stated that they couldn’t certify the authentication process and gave me a credit back to my app . I resubmitted the next day with a 12 hour turnaround service because I was under a deadline from the day before so I am up to a $60 fee with a copy of the original certification from the other sellers website and they said they made a mistake but they charged me twice- that should’ve been a refund. In addition I had no way to reach then no phone number no email response so I was forced to submit a second authentication request what a racket

Don’t waste your money. I paid $30 dollars to have a Louis Vuitton bag authenticated. The process was odd to begin with. I paid and uploaded all photos asked and then some. 13 hours later they sent me a email “This order has been refunded, credits: $30 on 07-08-2021. Thank you for your order however we are not able to service this item due to one or more of the following issues: Quality control issues / Missing key identifiers / Image discrepancies / Not servicing this brand or style / Aftermarket repairs, etc”. So basically they took my money and won’t be providing the service and aren’t giving me my money back but a “credit”. They are not accredited with the BBB and it’s clearly a scam. Won’t return messages at all.