RealConnect - DHRE

Most features don’t work or fail when trying to submit. Constantly have to send email to rectify details and for app to reflect correct information.

Never worked

The Real Connect app is primitive and does not reflect the actual JBR property I own. Instead, it gives me details of other JBR apartments that I have nothing to do with. Thus, I cannot make payment or use the app for any other than general knowledge. Called support several time but they were unhelpful. Good luck

Adding more frustration. The Realconnect app never works. Unstable app with extremely poor integration with the payment gateway. There are times when the app is not able to retrieve the property details. Their technology team needs to seriously work on this and improve the customer experience!

Unfortunately after some hope that the app was starting to improve it all falls apart and is now again simply unusable. - Takes almost two mins to just load. - Once it finally loads it doesn’t connect - The most useful feature of getting a minor works permit now doesn’t automatically create the permit and instead tells me I’ll get a call back. I could go on but it’s simply pointless. FIX YOUR APP AND YOUR PORTAL!!!

You cannot do anything in this app, no community support such as booking a tennis court or a basket ball court … etc. They never fixed it and they never cared !

Needs lots of improvement

App does not load.

On different occasions app is crashing and I am not able to complete my requests. Service request that I previously submitted over the phone are not showing in the app. Previously uploaded personal and property documents vanished and needed to be uploaded again. Lots of bugs in general and poor customer service overall.

Basic app idea but never seems to work well. Too many bugs they need to address for a very long time.