Resident Experience

Believe the reviews. I am so irritated with my complex for forcing us to use this platform; I’m seriously considering moving just because of this. This app feels more like a marketing ploy or scam credit card service than somewhere that I can simply pay my rent. Every month, I run into some frustration. - The interface is spam first, functionality second. The opposite of user-friendly. - I do not care about my points, especially when they will do nothing for me for another 2 years. - App wouldn’t allow me to add my bank account to avoid the processing fee until I did so via my browser. Essentially, everything the app is actually meant for (paying rent, seeing pay history, comparing charges from month to month) is secondary. You have to fight to find/complete these things. A marketing collab with the Beckham boy is not going to overcome these fundamental problems.

The previous app my community was using was SO user friendly to make a payment. This app is beyond inconvenient for that purpose. It makes you sign in EVERY. SINGLE. TIME. I live with roommates and we all pay separately and I like to check and make sure everyone has made a payment so we all don’t get a late payment on our rental history. The maintenance and contact features are fine, but how tedious it is to get into the payment portal is why I’m leaving 1 star. PLEASE fix this.

I had been living in a apartment complex in Chandler happily for 3 years, paying my rent with no problems. Ever since we had this app, I have to go to the bank and pay with a manager check!!! Don’t download this… just go to the bank and avoid the trouble. Worthless app ever!!!

Went to pay rent for June which is tied to my bank account and it cycled through all my credit cards asking if I want to pay with one these. I’m not on auto pay. How can this be legal and what reason would they need knowledge/access to my credit cards? I’ve only entered my bank info to pay rent. Very shady!

Worse app ever, whoever came up with this app. So much bugs, lag, glitches, twitches everything you name it. Hate using this app and don't trust this app. Needs lots of improvement. Just terrible!!!!!!

Went from an easy to log in system to one where I have to log in, and then to pay rent, log in once again on the app because a dev team was too cheap an lazy to build a payment system and just decided to I-frame a web browser in. I have one job to do an now have to jump through more hoops.

Persistently and sneakily tries to get me to sign up for a credit card through Bilt, which I don’t want given their terrible security record with fraud Constantly begs for permissions to access and view my financial information in perpetuity. I don’t want rewards, I don’t want to share my financial history, I just want to pay rent. The actual pay rent functionality is filled with terrible UI and dark patterns.

If I could give 0 stars, I would

The worst rental payment app I have ever dealt with. Impossible to find anything, not at all intuitive. Just one more reason to not live in a Greystar property if you can help it.

These people who own this company are a joke! If you use a debit card to make your payment be prepared to pay 9.99! Money hungry is what it seems to me.. just ridiculous!