Resideo - Smart Home

So bad not even worth my time writing a description. Pathetic.

The app make me put my login details randomly, some times multiple logins are required in an hour. Pretty damn annoying, especially when trying to turn the heater on, bleary eyed on a cold morning. App also hangs after putting in passcode at times. All round inconsistent, poorly developed app.

I hate having to enter a pin every time, then wait for it to think about giving me access. It is so much more convenient to use a phone or iPad to adjust the temperature of the thermostat. The thermostat seems to go off line quite regularly, meaning I need to adjust temperatures at the thermostat, and also to repair the device. The automatic temperature and time setting, works well for me, but because of geofencing, the rest of y family can’t be warm if I’m not home. I would like to turn geofencing off and use the automatic programming all the time, but this is not an option.

App ok except it doesn’t recognise postcodes in Australia unless they are 4000 series (Queensland), 5000 series (South Australia or 6000 (Western Australia). If you try and use any NSW (2000 series) - for example 2001 for Sydney CBD - or any Victoria (3000 series) as your home address to setup the App it won’t proceed with the setup. Honeywell please fix this problem.

App will not connect to wifi during set up so no smart functions can be used, please update ,why make a device that is not compatible with many routers?

I am using the App to manage a Lyric T5 thermostat running a ducted air conditioner (HVAC) so this review relates only to that capability in the app. I live in Australia, and purchased the T5 unit from a US supplier. I thought I was in trouble when the app setup asked for a US postcode. I gave it one to get started. This caused the time to set incorrectly on the thermostat but happily a bit later on I was able to change the Timezone and all works well. The T5 thermostat HVAC parameter setup through the app was simple to follow and quick to complete. The app makes it easy to adjust your heating/cooling schedule which is a distinct improvement on earlier not so smart Honeywell thermostats. It is also easy, using the app, to adjust the thermostat settings including temperature at any time, locally or remotely. I have not tried the geofencing option which allows automatic switching between temperature settings as your leave or enter a set distance from your house. What’s missing? The app knows when the HVAC system is heating or cooling, however, there has been no attempt in the app (or I have not found it) to estimate or graph energy usage. This would be a very helpful option so users could see what the cost benefit of lowering the heating temperature or raising the cooling temperature would be. The bottom line is that the app is simple to use, works well both locally and remotely but does not capitalise on its potential to monitor energy usage. Perhaps the app writers could add this feature to future updates?

I have to constantly shut my iPod off and off before it finally works and after five attempts if I’m lucky I get to change the temperature! I might as well just walk over to the thermostat. Not very reliable

Day three, still won’t sync

First, I have no idea why you have to have 2 apps (Resideo, TCC) to get your thermostats to work. This is an other example of exceptionally good hardware (9600 series Honeywell) and junk software.

Please quit telling us you care about our concerns and to contact you for help. Can you please just fix the bug and make the app refresh without having to force close and restart? The developer’s job is to fix the bugs, right? Background app refresh is turned on. The old TCC app did not have this problem but it quit connecting to the thermostat so I had to switch to this app. Why can’t you get this done? A smart thermostat is useless to me if it doesn’t have a working app.