RideMICRO by Wave Transit

Today and yesterday I had to cancel my rides because it had Renee picking me up 20 minutes pass my pickup time and that would make me late for work. Today it did the same thing with Renee my pickup was at 6:45 it said she wouldn’t get to me till 6:52 and I have to be to work at 7am. I canceled and Renee was pulling up. I’m not sure is it’s her or y’all GPS.

By far this is the worst customer service platform ever. I had to repeat myself four times to the lady that did not understand. English. It’s very sad to say that when I spoke with her, it was even worse. No understanding of English, repetitive questions and no understanding of anything. Then she says I don’t have a copy of your booking. However, I had numerous text updates about my upcoming ride. Nothing that the technical support said or did help me with my booking. If I have to listen to that inept woman again, I may pull my hair out.

I would give it a 0 if I could. Have tried for 6 months to connect with a micro ride just to not have it work.

I’ve been waiting for this post for two hours first said it was coming at 1:47. I waited an hour I called. They promised me it would be here at 2:11. It’s almost 245. I have no clue what’s going on not at first good impression of the micro bash I desperately need it and my whole day is going by so it’s rather disappointing.

Used the Micro Transit to travel from downtown to Brunswick today and am very pleased with this new service.

Too complicated to get a ride. They want to know personal information to book ride. They have cut down too much in service area. All around terrible experience.

Awesome service! Very convenient and super friendly driver.

:)