rmAppSuite Pro

It does work, usually. It currently isn’t even booting up for me for some reason but I know tomorrow it will probably work again for some reason. The app does function as a work order system but is very slow in loading, especially with messaging tenants or clients. The new update to the work orders prioritizing the title start with the work order number has completely ruined any organization I had before. I can no longer sort them based on any title I make because the work order number trumps any choice I have, making any organization of work orders frustrating.

Previous versions of rent manager mobile app were more intuitive. The newest version didn’t improve on the older version. It made it worse. Used to be able to just hit a button select the filter you wanted and within a second or 2 have the new filter loaded. This now takes forever while watching the spinning wheel. I used to work in an IT department for a top 500 company it really seems like zero time is spent on research and development because newer versions of the app lack the better features from a user standpoint than the older versions. I have already spent hours speaking to someone I believe her name was Rebecca Griffith or possibly griffin? None of my input made it into the newest version of the app we use on mobile devices as maintenance supervisors or techs. I’m not willing to email back and forth endlessly but if someone would want to call I’d gladly point out all of the daily frustrations we face. Jim. 720-219-8439.

When trying to test out the service portion of the app, I am not able to provide permission to access my camera or camera roll. Seems like everything looks ok from my phone settings side, but cannot see where to fix this issue through the app.

Love the app. Had to take the courses and it helped in understanding how it works better. There are some things that take too many steps(inspections and filtering for service orders), but at least they work. However, the 2 that need some major updates when working in the field are: First the ability to edit contact information. Example: tenant changed number, had to knock on door to get in contact with tenant, and when they give you the new number you can’t modify it until you get back to the office. The second is Assets. Why can’t the asset be added through app? It would improve accuracy when installing new appliances to do it while in the unit, and not wait to get to the office if the techs are installing several appliances into several units.

Here’s my problem; It’s currently 2:00 a.m.—I received an “emergency” call from a tenant and they didn’t leave a message. In an attempt to reach back out to see what the issue is, I cannot do so because I can’t see a call log. Now, I’m newer to this platform/app use—this is probably the first of many feedback posts. Please allow users of the app to see a call log without having to go through the voip setup. You should at least be able to see who’s called only getting stopped with a voip set up notification once attempting to call. Especially if setting up properly requires a representative of Rent Manager to do so. Or allow this set up to happen by the user.

This app does not help us work on the go. It takes a dozen taps just to get an inspection going. Then you can’t see the inspections or service issues without a lot of counterintuitive filtering. The texts don’t update without going back to the main page first. Very disappointing, because we really do need a functional mobile app.

Nothing works in this app. Work orders are hard to navigate and continues to show me closed and open orders from 3 years ago. Trying to navigate the app is confusing and aggravating as it already is. Nothing online to help. I use the contact mostly to see tenant balances and that’s even more useless than anything. Can’t really go into it into details of the tenant or make adjustments. Only good thing about it is getting the tenants phone number and texting them, but that’s also an extra charge. Can’t access any accounting features or reports. Waste of money actually. Forget trying to go online and use the website. That’s even more useless. You guys need to do better since most of us Owners, property managers and supers are on the field most of the time and need this to be more mobile friendly. App and website… we cannot lug around a laptop to make it more functional.

I am experiencing nothing but absolute degradation in the quality of service, features, efficiency and effectiveness of LCS products and services. The app use to show the inspections that you created, but when I called today because I couldn’t see the inspections created two weeks ago, you can no longer see it in the app that you created in.. what?????? absolutely amazing, in bad way. I was told that you have to log into the RMX version online to see them, however, what’s the point of having an app if you have to log out of it to log into a web browser version in order to see what you submitted and not be able to see in real time what you used to be able to see. I must say there was a point when I applauded it Rent Manager/LCS, however, I definitely need to find a new vendor that can accommodate making my business operations more difficult Beyond fed up!!

Terrible Company haven’t able to correct the issue for almost 5 months

I was super excited to start using this app for inspections with the realty company I work for. However, non of my inspections complete after submitting. They stay marked as “building media submission” and are locked out from viewing in the main program at the office. The app version on my phone is very limited with tenant account access and property information.