RMR Benefits Legacy

Account has outdated information and is hard to navigate.

Both app and website are constantly down. You post deposits late. Fix your issues!

Takes forever to switch screens. No search function.

Very frustrating to use and work with

Wish it wouldn’t time out every time you step away from the app. Change it to stay open for a chosen amt of time. Say 10 minutes once you login.

Filing a claim is a chore and they take months to reimburse. When you call to speak with someone they give excuses of their claims reimbursement department being extremely backlogged. I wish the City and County of Denver would have stayed with Alerus.

Terrible user interface, have to login every time with a code sent to you even when using Face ID, can’t get reimbursed through the app like they say you can, very slow even on a fast connection. If you have to use it I’m sorry. The website is fine so I’d highly recommend that instead of the app. There’s a reason why it has so few reviews and most of those are poor ratings.

I can’t use the card. Had been called and still the same. Can not use the card, always denied

There is poor communication about orders placed. I cannot find or track where my order is

This app hasn’t been working for over a week. I can’t look at my account other than deposits made but no total amount of what is available or anything else. Please fix the issue. Keep saying unknown error try again later but it’s been 10 days now.